Katherine Garcia
Los Angeles
Summary
Professional hospitality expert prepared to excel in guest relations and service excellence. Skilled in managing reservations, greeting guests warmly, and maintaining organized front-of-house environment. Strong emphasis on teamwork, adaptability, and delivering consistent, high-quality results. Exceptional communication, multitasking abilities, and positive attitude ensure welcoming and efficient experience for all guests.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Javier's Mexican Restaurant
Los Angeles, CA
09.2022 - Current
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system to optimize seating arrangements effectively.
- Coordinated with kitchen and wait staff to streamline service flow.
- Handled guest inquiries and concerns with professionalism and efficiency.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
High School Diploma -
Maya Angelou Community HS
Los Angeles06-2022
Skills
- Customer service
- Strong multitasking
- Active learning
- Cleanliness and hygiene
- Personal presentation
- Conflict resolution
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Restaurant Hostess
Javier's Mexican Restaurant
09.2022 - Current
High School Diploma -
Maya Angelou Community HS