Katherine Esquivel
Palmdale,CA
Summary
Seeking employment with a reputable and progressive, customer focused company that will challenge my skills and intellect as well as my people skills.
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
20
20
years of professional experience
Work History
Store Manager
Bath & Body Works
12.2021 - Current
- Led store operations, ensuring optimal customer experience and efficient inventory management.
- Developed and implemented strategic sales initiatives to drive revenue growth and market share.
- Educated and guided staff on product knowledge and customer engagement strategies.
- Analyzed sales data to identify trends, inform decisions, and enhance merchandising strategies.
- Oversaw visual merchandising standards, ensuring alignment with brand guidelines and promotional campaigns.
- Managed staff scheduling, optimizing labor costs while maintaining service levels during peak periods.
Store Manager
Carter's And Oshkosh B'Gosh
07.2016 - 12.2021
- Trained and mentored staff on product knowledge and customer engagement techniques.
- Fostered a positive team environment through effective communication and conflict resolution strategies.
- Collaborated with district managers to align store objectives with corporate goals and performance metrics.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Assistant Store Manager
American Eagle Outfitters Outlet
06.2013 - 07.2016
- I am an entrepreneurial, sales-driven spirited person that strategically recruits, trains, and develops a productive store team whose primary focus is promoting the brand while offering exceptional customer service.
- Check payroll daily to ensure we are compliant with District expectations, Reacting to business and changes as they happen live and doing what is best for our store, opening and closing store procedures.
- Review all associates KPI’s and encourage teamwork towards successfully achieving sales goals and upholding daily operations.
- Manage all aspects of Loss prevention and adhered to external and internal procedures for theft, inventory management and operation controls while instilling high standards of compliance and holding the team accountable.
Assistant Store Manager
Watch Station International Outlet
11.2011 - 06.2013
- Achievements at this location include but are not limited to; Top Sales and Service Leader YTD specifically influenced by conversion. Our placed in my strongest point for Holiday season in People in one of the districts highest volume store. Successfully recruited, hired, and gave all 57 holiday hire employees Inspire training to maximize sales performance for Q4.
- Led daily store operations to ensure efficient workflow and optimal customer service.
- Trained and mentored team members to enhance product knowledge and sales techniques.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Store Manager
Sunglass Hut
12.2009 - 11.2011
- Assisted customers in purchases by finding the correct products for their lifestyle.
- Ensured sales goals were met, increase customer base by delivering great customer service and building strong client relationships.
- Managed the daily operations such as payroll, work schedule for all associates, daily inventory counts and all opening and closing procedures. Exceeded Regional Standards and stretch goals, finding high caliber associates on-boarding them to our team to create the very best staff possible.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Dispatcher
G2 Secure Staff (LAX Delta Airlines)
08.2009 - 01.2010
- Created shift Flight schedule. Build very strong business relationships with our peers at the Air Coordination’s Center. Responsible for preventing delayed flights. Managed four crews with a staff of five people per group.
Sales Associate
American Eagle Outfitters
09.2008 - 01.2010
- Provided exceptional customer service, enhancing shopping experience and fostering brand loyalty.
- Assisted in visual merchandising, ensuring adherence to brand standards and maximizing product visibility.
- Implemented inventory management practices, optimizing stock levels and reducing out-of-stock situations.
Lead Sales Associate
Tilly’s
11.2006 - 08.2008
- Always met personal sales goals, maintained a clean shop-able zone for all of our guests while earning 100% secret shop score on any shop my name was on. Assisted management team on ensuring our sales team understood what the expectations of our job duty was by modeling the way, checking back for understandment, and role playing.
Education
Rio Hondo College
Whittier, CA01.2009
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Highland High School
Palmdale, CA05.2008
Skills
- I am fluent in Spanish and I am proficient in the following programs/systems; Outlook, Excel, Word, Ceridian time keeping, Kronos, The Force planning, and Sundial
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
Accomplishments
- Increased sales by 70% by coaching department managers on new merchandising standards.
- Exceeded monthly store sales goals 26 months in a row.
- Achieved the #1 national store ranking within 1 year at Carter's.
- Recruited 7 successful new managers within one year.
- Managed a store that exceeded company expectations in every category during the 4th quarter every year.
Timeline
Store Manager
Bath & Body Works
12.2021 - Current
Store Manager
Carter's And Oshkosh B'Gosh
07.2016 - 12.2021
Assistant Store Manager
American Eagle Outfitters Outlet
06.2013 - 07.2016
Assistant Store Manager
Watch Station International Outlet
11.2011 - 06.2013
Store Manager
Sunglass Hut
12.2009 - 11.2011
Dispatcher
G2 Secure Staff (LAX Delta Airlines)
08.2009 - 01.2010
Sales Associate
American Eagle Outfitters
09.2008 - 01.2010
Lead Sales Associate
Tilly’s
11.2006 - 08.2008
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Highland High School
Rio Hondo College
2022 & 2024 Selling Excellence Summit Winner
Earned by the top 200 stores in the U.S and Canada by Bath & Body Works to it's fourth quarter Top performers that outpaced the entire brand and peers.