Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Katherine Elepano

Katherine Elepano

Los Angeles

Summary

Versatile sales and customer service professional with experience ranging from high volume retail leadership at Target and Nordstrom to B2C season ticket sales with the Los Angeles Clippers. Recognized for strong interpersonal skills, effective problem solving, bringing an exceptional ability to understand client needs, deliver tailored solutions, and foster long-term loyalty.

Overview

5
5
years of professional experience

Work History

Inside Sales Executive

Los Angeles Clippers
Los Angeles
08.2023 - 02.2024
  • B2C sales. Sold partial and season ticket plans, group tickets, premium seating, and single game suites.
  • Exceeded goals of a minimum 100 outbound phone calls and emails daily.
  • Maintained records and inquiries through the CRM system and ticket platforms.
  • Utilized Microsoft tools (Outlooks, Teams, Word, Excel).
  • Closed deals efficiently.
  • Game night duties including scouting potential clients.
  • Set appointments, show seats, and arena tours.
  • Participated in weekly meetings with sales managers.

Assistant Store Manager

Crossroad Trading
10.2022 - 02.2023
  • Assisted management in daily business operations, created daily schedules, and delegated tasks.
  • Collaborated with other stores to cover staffing shortages.
  • Worked at front-end register, solved customer service issues, defused employee conflicts.
  • Bought and traded clothing from customers, priced items accordingly.
  • Followed current fashion trends and styles appropriate for the store location.

Sale Associate/Personal Stylist & Shopper

Nordstrom
Santa Monica
02.2021 - 06.2022
  • Spent significant time with customers to create a curated closet.
  • Consistently met commission and daily selling goals; had a low return rate in sales.
  • Built amazing customer loyalty.
  • Very well-versed in current women's fashion styles for all ages.
  • Sold remotely using an employee-based Nordstrom app.
  • Assisted in merchandising sales floor.
  • Accurately performed opening and closing routines.

Guest Service Team Lead

Target
Los Angeles
08.2019 - 02.2021
  • Created schedules and trained incoming team members.
  • Merchandised front end including guest service desk, check lanes, and displays.
  • Exceptionally knowledgeable in Target loyalty programs allowing to educate guests.
  • Consistently met Target goals, expectations, and sales.
  • Resolved guest complaints and defused difficult situations.
  • Handled returns/exchanges, identified potential shoplifters, and delivered order pick-ups for guests.

Education

Bachelor of Communications -

California State University Northridge
Northridge, California
01.2019

Skills

  • Advanced interpersonal skills
  • Excelled at creating customer loyalty
  • Expert at selling tactics
  • Inbound and Outbound sales
  • Cold calling and warm outreach
  • Consistent at meeting selling goals
  • Sale pitch development
  • CRM proficiency
  • Closing deals
  • Merchandising
  • Employee relations
  • Multitasking and organization
  • Creative thinking
  • Microsoft experience
  • Client-oriented
  • Skilled problem solver
  • Leadership experience
  • Quick learner
  • Conflict resolution

Languages

English
Native/ Bilingual
Tagalog
Professional

Timeline

Inside Sales Executive

Los Angeles Clippers
08.2023 - 02.2024

Assistant Store Manager

Crossroad Trading
10.2022 - 02.2023

Sale Associate/Personal Stylist & Shopper

Nordstrom
02.2021 - 06.2022

Guest Service Team Lead

Target
08.2019 - 02.2021

Bachelor of Communications -

California State University Northridge

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Katherine Elepano