Katherine Edillo
Pacifica
Summary
Dynamic professional with extensive experience at Dick's Sporting Goods, excelling in store operations and employee training. Proven track record in enhancing customer service and optimizing inventory management. Strong communicator and problem-solver, adept at fostering teamwork and collaboration to drive operational success. Committed to delivering results and improving processes for peak performance.
Overview
12
12
years of professional experience
Work History
Floor Lead
BevMo
San Bruno, CA
04.2019 - Current
- Supervised daily operations, ensuring optimal staff performance and adherence to company policies.
- Trained new employees on store procedures, enhancing team efficiency and customer service standards.
- Managed inventory levels, coordinating restocking efforts to maintain product availability for customers.
- Implemented process improvements that streamlined workflow and reduced operational delays during peak hours.
- Monitored employee performance regularly, identifying areas for improvement and offering constructive feedback accordingly.
- Upheld proper visual merchandising standards on retail floor and windows.
Administrative Assistant
Dick's Sporting Goods, Inc
Daly City, CA
02.2014 - Current
- Coordinated scheduling and communication for team members, enhancing operational efficiency.
- Managed inventory records using internal systems, ensuring accuracy and availability of products.
- Assisted in onboarding new staff, facilitating training processes to ensure compliance with company standards.
- Supported management in planning events, coordinating logistics to ensure successful execution of initiatives.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Education
High School Diploma -
Thomas Edison High School
Stockton, CA06-1995
Skills
- Store operations
- Employee training
- Customer service
- Time management
- Reliable and responsible
- Strong communication and interpersonal skills
- Multitasking
- Organizational skills
- Decision-making
- Inventory management
- Teamwork and collaboration
- Problem-solving
- Complaint handling
Timeline
Floor Lead
BevMo
04.2019 - Current
Administrative Assistant
Dick's Sporting Goods, Inc
02.2014 - Current
High School Diploma -
Thomas Edison High School