Katherine Des Rosiers
Toronto,Canada
Summary
Dynamic hospitality expert with a robust background in managing dining services and a commitment to delivering exceptional customer experiences. Recognized for a proven track record in coordinating team efforts to provide high-quality service while consistently enhancing guest satisfaction. Expertise in conflict resolution and adept multitasking in fast-paced environments ensures seamless operations and positive outcomes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Head Server – Bartender - Shift Leader
Earls Restaurant
10.2023 - Current
- Managed daily operations, optimizing workflow to enhance guest experience and efficiency.
- Creating a shift schedule, dealing with no-shows, delegating tasks, handling cash up, and reporting any issues to the manager.
- Overseeing operations when the manager is absent, assigning duties to staff during shifts, providing customer service, and managing complaints.
- Coordinated dining room operations, optimizing seating arrangements for maximum guest satisfaction.
Engagement & Registration Manager
Wynford Inc.
01.2025 - 10.2025
- Act as the main contact for hotel room requirements and manage all aspects of the hotel room block including attrition deadlines and special requests
- Analyzed registration trends, providing insights to optimize operational strategies and resource allocation.
- Collaborated with IT teams to enhance system functionalities for better user experience during registrations.
- Collaborate with internal departments to manage program deliverables pertaining to website build and airline ticketing
- Streamlined registration processes, enhancing accuracy and efficiency in data entry and management.
- Developed training materials to onboard staff, improving team competency and service quality.
Executive Administrative Assistant (Remote)
Government of Canada
09.2020 - 09.2025
- Researching and conducting data to prepare documents for review and presentation by boards of directors, committees, and executive
- Oversaw budget tracking and expense reporting, ensuring adherence to government financial guidelines and protocols.
- Facilitated cross-departmental communication to support project alignment and foster collaborative working relationships.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Managed complex calendars and schedules for senior executives, ensuring optimal time allocation and meeting efficiency.
- Coordinated logistics for high-level meetings, including venue selection, material preparation, and participant communication.
Head Server
Joeys Restaurant
02.2021 - 10.2023
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Resolved customer complaints and inquiries in a timely manner.
- Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty.
- Led team to deliver exceptional dining experiences, ensuring high service standards and guest satisfaction.
Switchboard Operator
St Joseph Hospital
01.2020 - 02.2021
- Greet patients and visitors at the hospital front desk and assist them with their quandaries
- Set up and maintain complex communication systems such as EV2 Spider, Dukane, Medigas, Centrack, P.A Overhead, 911 Emergency calls, Radio and public address systems
- Directed callers to appropriate departments, ensuring timely and accurate communication.
- Operated multi-line telephone system to manage incoming calls efficiently.
Education
Undergraduate Degree - Kinesiology
University of Toronto
Toronto, ON08.2018
Diploma - General Psychology
George Brown College
Toronto, ON01.2016
Skills
- Data Entry Communication
- Master Calendar Management
- Human Resources Management
- Advanced MS Office Suite Proficiency
- Reports and Financial Statement
- Effective Verbal Communication
- Team Cooperation
- Customer Relationship Management
- Multitasking skills
- Brand promotion
- Increasing sales
- Team management
LANGUAGES
French Native
English Native
Certification
- Smart Serve certified January 2020 / Sept 2023
- CPR Certified Oct 2019 / 2022 / 2023
- DTS Level 1 Certification 2018
- Precision Nutrition Level 1 2018
Extracurricular Activities
Womens Soccer Varsity Team Member Womens Varsity Soccer Team Member
Awards & Honors
OCAA Student Athlete of the year 2015, OCAA Student Athlete of the year 2016
Timeline
Engagement & Registration Manager
Wynford Inc.
01.2025 - 10.2025
Head Server – Bartender - Shift Leader
Earls Restaurant
10.2023 - Current
Head Server
Joeys Restaurant
02.2021 - 10.2023
Executive Administrative Assistant (Remote)
Government of Canada
09.2020 - 09.2025
Switchboard Operator
St Joseph Hospital
01.2020 - 02.2021
Undergraduate Degree - Kinesiology
University of Toronto
Diploma - General Psychology
George Brown College