Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Katherine Chavez

Los Angeles

Summary

Professional with proven track record in organizing and leading engaging activities. Skilled in planning, coordination, and fostering inclusive environments. Strong focus on team collaboration and achieving results, adapting to changing needs seamlessly. Reliable with excellent communication and interpersonal skills, ensuring successful activity execution and participant satisfaction.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Activities Assistant

Garden Crest Rehabilitation Center
03.2021 - Current
  • Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
  • Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
  • Provided clear communication to staff, residents, and family members regarding upcoming events and any necessary accommodations or modifications needed for participation.
  • Evaluated the effectiveness of each activity based on participant feedback and adjusted programming accordingly for increased satisfaction.
  • Assisted in training new staff members on proper procedures for conducting activities while maintaining a safe environment for residents.

Receptionist

Garden Crest Rehabilitation Center
03.2021 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.

Customer Service Team Member

Sephora USA
02.2018 - 03.2021
  • Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
  • Maintained thorough knowledge of products and services to provide accurate information to customers, increasing trust in the brand.
  • Collaborated with cross-functional teams to address complex customer concerns, resulting in elevated satisfaction levels.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Kept work areas neat, clean and free from debris.

Merchandise Stocker

American Girl Doll
06.2015 - 02.2018
  • Increased merchandise availability by efficiently organizing stockroom and maintaining inventory levels.
  • Improved sales floor appearance through timely replenishment of products and regular maintenance.
  • Aided in efficient inventory control measures, identifying potential overstocks or shortages based on sales trends.
  • Maintained effective team member communication.

Education

Belmont High School
Los Angeles, CA
06-2015

Skills

  • Senior living experience
  • Relationship building
  • Resident support
  • Customer service
  • Documentation skills
  • Office administration
  • Schedule coordination
  • Friendly, positive attitude
  • Time management
  • Team leadership

Certification

  • First Aid/CPR Certified
  • Fire Safety Certified

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Activities Assistant

Garden Crest Rehabilitation Center
03.2021 - Current

Receptionist

Garden Crest Rehabilitation Center
03.2021 - Current

Customer Service Team Member

Sephora USA
02.2018 - 03.2021

Merchandise Stocker

American Girl Doll
06.2015 - 02.2018

Belmont High School

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Katherine Chavez