Katherine Castro

• Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
• Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
• Performed all back office duties as well as front office duties such as registering patients and verifying insurance.

• Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
• Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
• Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
• Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
• Performed all back office duties as well as front office, such as, registering patients and verifying insurance.

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.
• Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
• Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
• Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
• Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.

Back office Medical Assistant. Performed all duties including but not limited to: work up for Urology visits and procedures such as: Vasectomys, Prostate Biopsys, Cystoscopys, catheter insertions and removals, urine specimens etc. completed any paperwork necessary for these visits, Triaged patients. Coordinated care between patients and Doctors.

Back office Medical Assistant. Performed al duties including but not limited to: work up for Well Child visits such as ht, wt, bp, hc, vision and hearing tests, immunizations, urine specimens etc. Completed any paperwork necessary for these visits. Work up for sick visits including but not limited to: Strep cultures, nebulizer treatments, spirometry tests, etc. Triaged patients. Relayed messages between Doctor and patients. Performed all duties necessary for a successful exam.

• Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.

Medical Office Assistant. Worked as part of the outreach team in Prevention Management. Outreached 30-35 patients a day to inform them of results, labs to be done, appointments necessary, and scheduled them for these appointments etc.

• Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.