Katherine Cardenas
Anaheim
Summary
Enthusiastic Guest Service Representative known for strong conflict resolution and effective communication skills. Experienced in providing exceptional customer service and assisting guests with inquiries, ensuring memorable experiences in a fast-paced environment.
Overview
2
2
years of professional experience
Work History
Guest Service Representative
Knotts Berry Farm
Buena Park
04.2025 - Current
- Provided exceptional customer service to enhance guest experiences.
- Assisted guests with inquiries and resolved concerns promptly.
- Educated guests about park attractions and amenities effectively.
- Engaged guests with personalized assistance to enhance their experience.
- Resolved guest complaints professionally, ensuring a positive outcome.
- Promoted guest satisfaction by fostering genuine and friendly interactions.
- Invited guests to join loyalty programs and special promotions to stay connected.
Packing, Shipping, and Receiving Assembler
Partners Personel
Santa Ana
11.2024 - 04.2025
- Pack products with precision to guarantee timely delivery.
- Inspect incoming shipments for quality and accuracy to uphold processing standards.
- Label and tag products correctly for identification and tracking purposes.
- Organize inventory in warehouse to maintain a clear and efficient workspace.
- Restocked packaging items and monitored inventory levels of boxes, tape, and fill materials.
- Unloaded trucks using pallet jacks, dollies and hand carts.
- Operated lift and hand trucks to transfer materials to and from target areas.
- Maintain cleanliness and safety standards in the packing area at all times.
- Followed safety and quality protocols, and lean processes to minimize accidents.
Education
High School Diploma -
Career Online High School
Remote05-2026
Skills
- Customer service
- Effective communication
- Conflict resolution
- Time management
- Team collaboration
- Inventory management
Timeline
Guest Service Representative
Knotts Berry Farm
04.2025 - Current
Packing, Shipping, and Receiving Assembler
Partners Personel
11.2024 - 04.2025
High School Diploma -
Career Online High School