Summary
Overview
Work History
Skills
Interests
Certification
Timeline
Generic

Katherine Burton

Omemee,Ontario

Summary

To enjoy working using my skill set, that involves challenge and productivity. To be able to help … whoever, wherever ...

Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Detail-oriented administrative assistant with experience in customer service, data entry and office management.

Overview

46
46
years of professional experience
1
1
Certification

Work History

Reception Assistant

Local Insurance Company
03.2022 - Current
  • Responded effectively to client inquiries or concerns, addressing their needs in a courteous and professional manner.
  • Collaborated closely with other administrative staff in order to provide comprehensive support for overall office functioning.
  • Handled confidential information with discretion, protecting sensitive data related to both employees and customers.
  • Improved workplace atmosphere with excellent interpersonal skills, fostering positive relationships among team members and clients.
  • Enhanced customer satisfaction by promptly greeting and assisting visitors upon arrival.
  • Demonstrated adaptability in handling unexpected situations, quickly resolving issues to maintain smooth office operations.
  • Expedited document processing with proficient use of office equipment such as copiers, scanners, and fax machines.
  • Facilitated timely communication between departments by distributing mail, messages, and important documents promptly.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.

Administrative Assistance

Trucking Company
03.2017 - 02.2022
  • Reconcile remittances on accounts, handle account inquiries
  • A/R collections, all account related issues
  • Direct contact is customers, keeping all accounts in solid shape
  • Process billing documents
  • Keep accurate records, all administrative duties required
  • Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Supported team members by providing essential administrative assistance during peak periods or staff absences.
  • Supported project teams by tracking deadlines, coordinating resources, and providing administrative assistance as needed.

Front Line Admin, Dispatcher, Reception

Aggregate Company
04.2008 - 03.2017
  • Handle incoming orders, expedite trucks, front line customer service
  • Schedule each day’s orders, co-ordinate with work crew’s various locations
  • Office support staff, direct incoming calls
  • Prepare tickets for payment process, establish shipping costs, invoicing
  • Operate scale, weighing, printing ticket documents for each truck load
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.

Office Administration/Bookkeeper/Customer Service Liaison

Local Fireplace Chain Store
08.2003 - 01.2008
  • Schedule, co-ordinate crews & technician for daily roster
  • Warranty related issues, customer service
  • Direct incoming service calls using computerized system to process customer requirements
  • Handling all business office accounting tasks, payables, receivables, payroll, monthly government remittances, month end reports, related tasks in accounting, inventory receiving verification
  • Mail, sorting, distribution, banking
  • Maintained and processed invoices, deposits, and money logs.
  • Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
  • Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
  • Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
  • Developed strong rapport with customers, fostering trust and loyalty through attentive service provision.
  • Completed payroll for employees and maintained detailed records of procedures.
  • Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
  • Reconciled and corrected issues with financial records.
  • Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
  • Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
  • Sought ways to improve processes and services provided.

Office Support Staff, Reception Desk

Construction Company
05.1998 - 05.2003
  • Process payroll, cost accounting, filing, typing letters, prepare invoices for payment, and handle incoming calls
  • Direct incoming calls and visitors
  • Assisted in the preparation of financial reports, contributing to more accurate and efficient record-keeping practices.
  • Improved client relations with prompt and courteous communication, addressing inquiries and resolving issues in a timely manner.
  • Provided back-up receptionist duties when necessary, greeting visitors professionally while directing them appropriately within the office space.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Proofread and edited documents for accuracy and grammar.

Message Centre Secretary

TAS PAGE
07.1994 - 05.1996
  • Answer numerous incoming lines, and record messages for applicable clients
  • Computerized phone system, able to answer 10 incoming business lines
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
  • Entered data into system and updated customer contacts with information to keep records current.

Front Desk, Receptionist, Support Staff

Local Sewer and Watermain Company
02.1988 - 12.1991
  • Typing invoices for payment
  • Open/distribute mail, office filing and file maintenance
  • Balance cost work sheets, set up field site locates for Crew Foremen
  • Answer all incoming calls and direct to office staff, handle 2-way radio calls for crew requirements, all office support requirements
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Greeted visitors warmly, creating positive first impression of organization.
  • Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Compiled information from files and research to satisfy information requests.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Prepare all A/P ready to be processed, all filing, preparing all invoices


Consumer Credit Dept

Canon Canada Inc.
08.1979 - 01.1987
  • Acct Maintenance, collections, reconciliation’s, order approvals, typing correspondence, maintain accurate files, set-up new customer accounts
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Post payments to ledgers
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Skills

  • Bookkeeping
  • Accounts receivable
  • Accounting and bookkeeping
  • Accounts payable
  • Payroll processing
  • Account reconciliation
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Professional telephone demeanor
  • Administrative support
  • Assertiveness
  • Multi-line phone talent
  • Account management
  • Proofreading

Interests

  • Avid Reader
  • Outdoor Recreation
  • Enjoy hobbies that combine physical activity with outdoor exploration

Certification

Microsoft applications

Point of Sale program

Quickbooks

Simply Accounting, Payroll


Timeline

Reception Assistant

Local Insurance Company
03.2022 - Current

Administrative Assistance

Trucking Company
03.2017 - 02.2022

Front Line Admin, Dispatcher, Reception

Aggregate Company
04.2008 - 03.2017

Office Administration/Bookkeeper/Customer Service Liaison

Local Fireplace Chain Store
08.2003 - 01.2008

Office Support Staff, Reception Desk

Construction Company
05.1998 - 05.2003

Message Centre Secretary

TAS PAGE
07.1994 - 05.1996

Front Desk, Receptionist, Support Staff

Local Sewer and Watermain Company
02.1988 - 12.1991

Consumer Credit Dept

Canon Canada Inc.
08.1979 - 01.1987

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Katherine Burton