Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Katherine Burden

Garson,ON

Summary

Dynamic Veterinary Assistant with proven expertise at Lockerby Animal Hospital, enhancing patient care through effective client communication and meticulous medical record-keeping. Skilled in cleaning and sanitizing to ensure a safe environment, I foster positive relationships with clients while providing compassionate animal care during treatment and recovery.

Overview

11
11
years of professional experience

Work History

Veterinary Assistant

Lockerby Animal Hospital
08.2022 - Current
  • Positioned animals for diagnostic imaging such as x-rays and ultrasound.
  • Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
  • Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
  • Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
  • Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.

Receptionist

McLean Animal Hospital
08.2020 - 08.2022
  • Greeted incoming owners and patients professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.

Server

Biermarkt
04.2016 - 10.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Financial Services Representative

TD Bank
01.2014 - 04.2016
  • Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
  • Collaborated with team members to achieve sales targets and improve overall branch performance.
  • Assessed credit applications accurately by analyzing applicants'' financial history, income stability, and repayment capability.
  • Assisted clients in navigating complex financial situations, offering solutions that met their unique needs.
  • Analyzed client feedback to identify areas for service improvement, leading to enhanced client satisfaction rates.

Education

Graduate Certificate - Business Accounting

Niagara College NOTL Campus
Niagara-on-the-Lake, ON

Skills

  • Client communication
  • Cleaning and sanitizing
  • Patient restraint
  • Animal safety
  • Medical record-keeping

Languages

English

Timeline

Veterinary Assistant

Lockerby Animal Hospital
08.2022 - Current

Receptionist

McLean Animal Hospital
08.2020 - 08.2022

Server

Biermarkt
04.2016 - 10.2020

Financial Services Representative

TD Bank
01.2014 - 04.2016

Graduate Certificate - Business Accounting

Niagara College NOTL Campus

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Katherine Burden