Katherine Brown
Nelson
Summary
Organized and dedicated individual with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Strong advocate for those in need and committed to providing best possible service.
Overview
19
19
years of professional experience
Work History
Vet Assistant and Client Care
Selkirk Vet Hospital
05.2022 - Current
- Provided care for animals before surgeries, administering anaesthetic as necessary for overall comfort and health.
- Obtained client medical history, medication information, symptoms, and allergies.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Answered owner animal health questions and advised on best care practices.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
Vet Assistant
North Kootenay Vet Services
03.2020 - 03.2023
- Triaged incoming patients to determine treatment needs and urgency of care.
- Administered medications to animals in treatment and documented changes in condition.
- Processed new patients and updated client records with key information.
- Aided veterinary surgeon with surgeries and procedures for domestic with complex requirements.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Cleaned, sterilized and maintained kennels, operating rooms and surgical equipment.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
- Educated clients on post-surgical care and nutrition.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Answered central telephone system and directed calls accordingly.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Owner
Hip Drip Coffee Shop Ltd.
09.2006 - 03.2016
- Managed day-to-day business operations.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Trained and motivated employees to perform daily business functions.
- Optimized team hiring, training and performance.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Founded and managed Coffee shop business, growing revenue significantly in first year
Education
High School Diploma -
LV Rogers
Diploma - Tourism Management
College of The Rockies
Skills
- File and records management
- Service excellence
- Professional telephone communication
- Emergency, triage and preventive care
- Office supply management
- Independent work proficiency
- Administrative support
- Proficient in high-pressure environments
Timeline
Vet Assistant and Client Care
Selkirk Vet Hospital
05.2022 - Current
Vet Assistant
North Kootenay Vet Services
03.2020 - 03.2023
Owner
Hip Drip Coffee Shop Ltd.
09.2006 - 03.2016
Diploma - Tourism Management
College of The Rockies
High School Diploma -
LV Rogers