Katherine Brisson
St. George,ON
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
12
12
years of professional experience
Work History
Manager, Training and Development
Sagen Canada
01.2022 - Current
- Work in a highly Federally regulated industry producing content for Mortgage Professionals across Canada.
- Ensure all content produced is in line with all Federal, Provincial and lender-specific conduct, as well as Company policies and standards.
- Develop content, manage budget, procure speakers and run annual summit events for top Business Executives nationally.
- Collaborate and research economic insights, trends, and write content for Executive Leaders nationally
- Facilitate, write, and present content nationally bot h in person and virtually.
- Work closely with research firms and partners to develop annual surveys on homeownership, of which results are presented to the Canadian Government.
Manager, Credit Policy
Sagen Canada
05.2019 - 01.2022
- Created and wrote Company's external policies in line with regulations nationally.
- Resolved Lender policy questions, actively listening to concerns on policies and made changes appropriately.
- Monitored and analyzed business collateral performance to identify areas of improvement and make necessary adjustments.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Established team priorities, maintained schedules and monitored performance.
Director, Retail Credit
YNCU
10.2017 - 05.2019
- Oversaw provincial credit operations and provided corrective feedback to achieve daily and long-term goals.
- Worked closely with organizational leadership and board of directors to guide credit strategy.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Managed credit employees while overseeing provincial locations to foster increased productivity.
- Established departmental performance goals and provided feedback for underperforming areas.
Director, Operations
YNCU
02.2014 - 10.2017
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Established departmental performance goals and provided feedback for underperforming areas.
- Optimized operational processes using analytics tools and created a business intelligence tool to manage growth.
- Remained highly composed and calm in very fast-paced and constantly changing environment to provide optimal leadership and achieve desired results.
- Devised and implemented strategies to create new revenue streams and cut operational costs.
Community Branch Manager
YNCU
09.2011 - 02.2014
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Engaged employees in business processes with positive motivational techniques.
- Complied with regulatory guidelines and requirements.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and sales excellence.
- Analyzed business processes to identify cost savings and operational efficiencies.
Education
Bachelor of Arts (Honours) -
McMaster University
HamiltonSkills
- Communications Strategies
- Company Policy Compliance
- Business Management Principles
- Public Speaking
- Developing Partnerships
- Industry Trends
- Organizational Policies
- Program Management
- Sales Team Development
- Written and Oral Communications
- Project Management
- Multimedia Development
Accomplishments
- Received Polaris Award (2022) for outstanding business accomplishments at Sagen
- Top 40 under 40 Women's award (2021)
- Distinction Awards for Sales Targets (2015, 2018)
Languages
English
Native or Bilingual
French
Native or Bilingual
Additional Information
- Volunteer with Dog Rescue "Paws Across the Water"
- Speaking engagements in support for victims of domestic violence
- Community volunteer (United Way, Habitat for Humanity, Canadian Diabetes Association)
Timeline
Manager, Training and Development
Sagen Canada
01.2022 - Current
Manager, Credit Policy
Sagen Canada
05.2019 - 01.2022
Director, Retail Credit
YNCU
10.2017 - 05.2019
Director, Operations
YNCU
02.2014 - 10.2017
Community Branch Manager
YNCU
09.2011 - 02.2014
Bachelor of Arts (Honours) -
McMaster University
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