Katherine Ball
Saanichton
Summary
Detail-oriented professional with extensive experience in Medical Office Administration. Expertise in managing Patient Records, Scheduling Appointments, and utilizing Electronic Health Records systems. Strong knowledge of Medical Terminology and effective Patient Communication fosters efficient office operations. Recognized for reliability, adaptability, and collaborative teamwork in dynamic healthcare environments.
Overview
8
8
years of professional experience
Work History
Medical Office Assistant
Nexus Primary Care Clinic
08.2025 - 12.2025
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Updated patient information and insurance details for accurate electronic medical records.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
Medical Office Assistant
Shoreline Medical
04.2018 - 08.2025
- Enhanced patient satisfaction by coordinating effective communication with medical staff.
- Trained new hires on office protocols, promoting a collaborative working environment.
- Managed patient check-in/check-out processes and scheduled appointments efficiently.
- Maintained accurate patient records in MedAccess EMR and responded to inquiries promptly.
- Drafted medical correspondence, including reports and referral letters for patients.
- Assisted with patient intake, including collecting vital signs and medical history.
Research Technician
Dr, Delaney, Neuroscience Lab
09.2020 - 10.2024
- Maintained laboratory equipment and ensured compliance with safety regulations and operational standards.
- Managed a 300-animal research colony, overseeing health, breeding, and genetic data.
- conducted genetic testing, including sample collection, processing, and analysis.
- Maintained and updated a comprehensive database for genetic, health, and breeding records.
- performed surgeries and procedures on research animals with a focus on animal welfare standards.
Education
Bachelor of Science - Neuroscience
University of Victoria
Victoria, British Columbia04-2024
Skills
- Multitasking and organisation
- Computer skills
- Problem-solving
- Data entry
- Medical terminology
- Spreadsheet tracking
- Medical office equipment
- Healthcare compliance
- Physician assistance
- Specimen collection
- Coding procedures
- Biohazard waste disposal
- Front desk management
Languages
English
Native or Bilingual
French
Native or Bilingual
Italian
Elementary
Timeline
Medical Office Assistant
Nexus Primary Care Clinic
08.2025 - 12.2025
Research Technician
Dr, Delaney, Neuroscience Lab
09.2020 - 10.2024
Medical Office Assistant
Shoreline Medical
04.2018 - 08.2025
Bachelor of Science - Neuroscience
University of Victoria