Katherine Avalos

• Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
• Assisted residents with basic activities of daily living.
• Recognized and reported abnormalities or changes in patients' health status to case manager.
• Designed and implemented various activities to encourage socialization and aid residents in identifying potential.

• Greeted customers, helped locate merchandise, and suggested suitable options.
• Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
• Increased customer satisfaction by providing efficient and friendly service while handling transactions.
• Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
• Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.

• Prevention - investigative work on every booking taken the day before by MSC agencies.

• Send notifications to consignee and MSC Agencies about cargo not released.

• Search solutions for abandoned cargo.

• Work together with lawyers to obtain the release of abandoned cargo.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.