Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
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KATHERINE ARIAS

Edmonton,Alberta

Summary

Enthusiastic and customer-focused professional with four years of experience processing and underwriting personal accident and life insurance policies. Offer in-depth industry knowledge and proven ability to leverage interpersonal and customer service skills to secure new accounts and develop successful agent-client relationships. Demonstrate high levels of reliability and teamwork. Effective communicator able to help customers understand policy language, provide accurate information, and research and resolve problems. Adapt quickly to changing priorities and thrive under pressure.

Relocated to Canada to pursue language proficiency and broaden cultural horizons. During the transition, I gained valuable experience as a nanny, improving my communication and interpersonal skills. Eager to leverage my extensive experience and newfound cultural diversity to contribute to a dynamic and goal-driven team in the Canadian job market. I bring exceptional analytical, problem-solving, and customer service skills that transcend borders.

Overview

9
9
years of professional experience

Work History

Administrative Assistant

Dream Floor Coverings
Edmonton, Canada
12.2023 - 12.2023
  • Contacting clients who have requested our services to coordinate job details, set dates, and schedule our team's visit to their homes
  • Recording purchases made by our suppliers into the system
  • Managing the daily schedule and tasks of the flooring installers
  • Facilitating payments to our suppliers for the services provided
  • Handling material purchases when our stock is running low.

Life, A&H Underwriter

AIG Metropolitana
Quito, Ecuador
04.2018 - 02.2022
  • Interacted with client, agents, and brokers to negotiate coverage, price, and service delivery
  • Analyzed details with agents/brokers and reviewed premiums and loss ratio during underwriting process
  • Calculated group renewal rates based on client background and industry
  • Controlled loss by assessing risk, conducting system analysis, and recommending policy solutions
  • Supported review, acceptance, or denial of new or renewal business after carefully reviewing all information
  • Achieved and maintained 94% retention ratio with established clients
  • Recognized by leadership because of being the principal of underwriting
  • Achieved promotion quickly due to above-average technical and analytical skills
  • Achieved recognition for improving quote's turnaround time 60% faster than other teams, providing brokers more opportunities to present details of accounts to customer and confirm the sales.

Collections Analyst

AIG Metropolitana
Quito, Ecuador
09.2015 - 03.2018
  • Recovered overdue balances by counseling debtors on payment options and helping to set up payment plans
  • Responded to high volume of incoming calls and met demands of busy and productive group
  • Monitored accounts for compliance with established payment plans and flagged non-compliant practices.

Collections Analyst

ACE Seguros S.A.
Quito, Ecuador
09.2014 - 09.2015
  • Notify debtors of overdue payments and accounts by telephone, mail, and registered mail, and continue the notification process if a reply is not received
  • Resolve collection issues by making payment arrangements by telephone or visit to debtor
  • Recommend further action or discontinuation of service in cases where payment is not forthcoming
  • Answer correspondence, prepare reports and maintain records and files related to collection work
  • May work with on-line accounts and systems.

Education

Bachelor's in Business Administration -

12.2015

Skills

  • Proficient in Microsoft Office including Word, Excel and Outlook
  • Database Entry
  • Professional Communication
  • Customer Service
  • Organizational skills
  • Multi-Task
  • Problem Solving
  • Analyzing Data

Languages

Spanish
Native/ Bilingual

Timeline

Administrative Assistant

Dream Floor Coverings
12.2023 - 12.2023

Life, A&H Underwriter

AIG Metropolitana
04.2018 - 02.2022

Collections Analyst

AIG Metropolitana
09.2015 - 03.2018

Collections Analyst

ACE Seguros S.A.
09.2014 - 09.2015

Bachelor's in Business Administration -

KATHERINE ARIAS