Katherine Alfaro
Richmond
Summary
Hardworking professional offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload.
Overview
5
5
years of professional experience
Work History
Host
Stk steakhouse
San Francisco
03.2025 - 06.2026
- Answer phone calls
- Seat guest
- Clean my station
- Light candles up
- Call reservations
- Greeted guests warmly and ensured a positive first impression.
- Managed reservations and organized seating arrangements efficiently.
- Assisted in coordinating guest flow during peak service hours.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
Customer Service Cashier
Bath and Body Works
San Francisco
10.2022 - 03.2025
- Processed customer transactions using point-of-sale systems efficiently.
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained store organization and cleanliness to promote a welcoming environment.
- Collaborated with team members to ensure smooth store operations during busy times.
- Educated customers on promotions, sales, and loyalty programs effectively.
- Operated cash registers to process payments for goods and services.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
Beauty Advisor
Sephora
San Francisco
12.2022 - 02.2025
- Provided personalized beauty consultations to enhance customer experience.
- Demonstrated product application techniques to customers for effective use.
- Assisted in inventory management and restocked products on sales floor.
- Educated clients on skincare ingredients and makeup application methods.
- Participated in training sessions to stay updated on new product launches.
Cashier
Smart And Final
San Pablo
03.2023 - 09.2023
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed customer transactions efficiently at point of sale.
- Maintained accurate cash drawer and balanced registers daily.
- Provided excellent service while managing high-volume customer traffic.
- Assisted customers with product inquiries and store navigation.
Retail Sales Associate
Zara
San Francisco
09.2022 - 11.2022
- Assisted customers with product selection and inquiries.
- Organized and maintained merchandise displays to enhance store aesthetics.
- Processed transactions accurately using point-of-sale systems.
- Assisted customers with finding the right product for their needs.
Cashier
Ross Stores
El Cerrito
05.2021 - 11.2021
- Processed customer transactions efficiently at point of sale.
- Assisted customers with product inquiries and store navigation.
- Maintained accurate cash drawer and balanced registers daily.
- Organized merchandise displays to enhance shopping experience.
Education
John Henry High School
Richmond, CASkills
- Reservation management
- Guest seating organization
- Dining customer service
- Hospitality services
- Customer service
- Cleaning procedures
- Team collaboration
- Team player mentality
- Positive attitude
- Patience and empathy
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Host
Stk steakhouse
03.2025 - 06.2026
Cashier
Smart And Final
03.2023 - 09.2023
Beauty Advisor
Sephora
12.2022 - 02.2025
Customer Service Cashier
Bath and Body Works
10.2022 - 03.2025
Retail Sales Associate
Zara
09.2022 - 11.2022
Cashier
Ross Stores
05.2021 - 11.2021
John Henry High School