KATHERINE AHUMADA
Fresno,CA
Summary
Knowledgeable Home Caregiver with solid background in maintaining cleanliness and hygiene in various public areas. Successfully ensured high standards of sanitation and order, contributing to positive guest experiences. Demonstrated reliability and efficiency while utilizing skills in time management and attention to detail.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Care Provider
In-Home Supportive Services (IHSS)
Fresno
12.2016 - Current
- 10 years of dedicated professional commitment.
- Maintained a safe, sterile, and organized living environment, following strict health and sanitation protocols to ensure the well-being of the resident.
- Managed labor-intensive daily operations, including lifting, bending, and walking for extended shifts, maintaining high physical stamina.
Seasonal Tax Pro
H&R Block Tax Svc
Fresno, CA
01.2024 - 06.2024
- Administered secure management of confidential data and essential documentation, maintaining full compliance with established protocols.
- Implemented rigorous organizational strategies to maintain a pristine office environment and enhance client satisfaction.
- Executed tasks efficiently in rapidly changing environments, contributing to overall team success.
- Implemented effective organizational strategies and time management techniques to successfully manage concurrent projects.
- Articulated ideas clearly and concisely in both verbal and written formats to enhance collaboration.
- Exhibited proficiency in swiftly mastering new concepts and adapting to diverse circumstances.
- Utilized critical thinking skills to dissect challenges, assess various solutions, and implement effective decisions.
- Cultivated a proactive approach to responsibilities, ensuring high standards of performance and reliability.
Social Services Intern
Fresno County Department Of Social Services
Fresno, CA
10.2014 - 08.2015
- Oversaw handling of sensitive information, implementing strict confidentiality protocols for personnel and financial records.
- Drafted and finalized professional correspondence, including memos, letters, and emails, ensuring precision and prompt delivery.
- Operated multi-line phone system to ensure prompt response and create a positive first impression for callers, approximately 100+ day.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained precise inventory records of office supplies to support seamless operational functionality at start and end of every shift.
- Contributed to a positive work environment daily, by providing support to colleagues when needed in various tasks or projects.
Customer Service Manager
Walmart
Windsor, CA
12.2012 - 08.2014
- Managed point-of-sale systems to ensure swift and accurate customer transaction processing.
- Adjusted availability to accommodate fluctuating business needs through flexible scheduling and overtime.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Conducted thorough research to provide informed responses to customer questions.
- Conducted regular audits of cash drawers in 12 checkout stations to verify adequate cash supply for seamless checkout operations.
- Conducted regular performance evaluations of staff, providing constructive feedback to foster professional growth.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
Cashier
Kmart
Santa Rosa, CA
01.2010 - 09.2011
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted in maintaining accurate cash drawer balances through regular audits.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Stocked, tagged and displayed merchandise as required.
- Greeted customers entering store and responded promptly to customer needs.
Sales Associate
Shoe Palace
Santa Rosa, CA
10.2009 - 01.2010
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Assisted customers in locating desired items promptly, minimizing wait times for optimal shopping experiences.
- Grew product knowledge and fashion expertise continually, helped customers find shoes to complement outfits and suggested items to match needs.
- Successfully met individual sales goals while working as part of a high-performing team.
- Participated in weekly sales meetings to discuss performance goals and strategies.
Education
Income Tax Preparation - Federal & State Income Tax Preparation
H&R Block
Fresno, CA12-2024
Crisis Intervention Verbal De-escalation - Health And Safety
Ihss Career Pathways
Online04.2024
Skills
- Cleaning & Maintenance: Sanitation & Hygiene Standards, Chemical Safety (SDS), Floor & Surface Care, Restocking & Inventory
- Operational Excellence: 10 Years of Proven Reliability, Physical Stamina, Time Management
- Windows & Microsoft Office 365 Proficient
- Exceptional Numerical Memory & Pattern Recognition
- Conflict resolution expertise
- Compliance & Safety: Federal/State Regulation Compliance
- Heavy lifting
- First Aid & Safety, Patient Care Protocols
- Data Confidentiality
Certification
- H&R Block Academy: Federal and California Income Tax Certificate (IRS Accredited)
- Professional Development: Ongoing Yearly Tax Law & Compliance Updates
- Registered Tax Preparer PTIN
- First Aid and Safety Certification
- California Driver’s License
Timeline
Seasonal Tax Pro
H&R Block Tax Svc
01.2024 - 06.2024
Care Provider
In-Home Supportive Services (IHSS)
12.2016 - Current
Social Services Intern
Fresno County Department Of Social Services
10.2014 - 08.2015
Customer Service Manager
Walmart
12.2012 - 08.2014
Cashier
Kmart
01.2010 - 09.2011
Sales Associate
Shoe Palace
10.2009 - 01.2010
Income Tax Preparation - Federal & State Income Tax Preparation
H&R Block
Crisis Intervention Verbal De-escalation - Health And Safety
Ihss Career Pathways