Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Katharine Boys

Omemee

Summary

Dynamic Customer Account Representative II with GM Financial, recognized for enhancing customer satisfaction and reducing complaints through strong negotiation and effective communication. Achieved targeted recovery rates by implementing strategic collection techniques and fostering teamwork. Proficient in payment processing and adept at problem-solving, ensuring timely resolutions and maintaining high standards of confidentiality.

A reliable customer service professional with proven track record in account management and client relations. Known for building strong team dynamics and delivering consistent results. Adaptable to evolving business needs while maintaining focus on communication and problem-solving skills.

Experienced with managing customer accounts and addressing client needs effectively. Utilizes strong communication skills to foster positive relationships and resolve issues. Track record of adapting to changing circumstances and collaborating with team members to achieve goals.

Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

10
10
years of professional experience

Work History

Customer Account Representative II

GM Financial
06.2015 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Reduced customer complaints with proactive communication and timely resolutions.
  • Maintained detailed records of customer interactions, ensuring accurate tracking of account history.
  • Assisted team members with account-related tasks, fostering a collaborative work environment.
  • Exceeded performance targets through diligent follow-up on outstanding issues and proactive problemsolving.
  • Processed client payments and updated accounts.
  • Analyzed accounts for delinquencies and other ongoing issues.
  • Maintained accurate records of customer accounts, payments and payment plans.
  • Monitored customer accounts for payment delinquency and initiated collection efforts.
  • Contacted customers to discuss past-due accounts and negotiated payment plans.
  • Worked with customer to create debt repayment plan based on current financial condition.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.
  • Entered client details and notes into system for interdepartmental access and review.
  • Processed debtor payments and updated accounts to reflect new balance.
  • Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
  • Initiated repossession process or service disconnection upon failure of other collection methods.

Education

Criminology And Psychology

University of Ontario Institute of Technology
Oshawa, ON

Skills

  • Active listening
  • Critical thinking
  • Computer proficiency
  • Microsoft Excel
  • Payment processing
  • Microsoft outlook
  • Microsoft Office Suite
  • Clerical support
  • Recordkeeping strengths
  • Teamwork and collaboration
  • Attention to detail
  • Flexible and adaptable
  • Organizational skills
  • Calm under pressure

Languages

English
Full Professional

Timeline

Customer Account Representative II

GM Financial
06.2015 - Current

Criminology And Psychology

University of Ontario Institute of Technology
Katharine Boys