Katharine Bando
Toronto,ON
Summary
Have worked in customer support roles. Have experience handling customer interactions and resolving issues promptly. Currently in school and have learned how to do basic facials, along with microdermabrasions and high frequency. Will be learning how to do chemical peels within the next two weeks. Doing lots of hands on learning, communicating and working on different models to develop my skills. Will be finishing school mid December and will be receiving a diploma for Medical Spa Therapist.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Farm Boy Grocery
04.2025 - 07.2025
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Site Personnel
Fusion Homes
11.2021 - 02.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Paid attention to detail while completing assignments.
Skilled Laborer
Cargill Ltd
01.2011 - 05.2021
- Demonstrated versatility in adapting quickly between different types of skilled labor tasks depending on project requirements.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Maintained safe work environments by following established safety protocols and regularly inspecting equipment for potential hazards.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
Education
Diploma - Medical Spa Advanced Therapist
Redwood Beauty College
12-2025
No Degree - Pre-Apprenticeship General Carpenter/Welder Prgrm
Conestoga College Institute of Technology And Advanced Learning
10-2021
Skills
- Customer service
- Critical thinking
- Staff training
- Detail oriented
- Team work
Hobbies
Cooking different ethnic foods, baking, reading, travelling, skin care, jigsaw puzzles and listening to music/podcasts.
Personal Information
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Limited Working
Timeline
Customer Service Representative
Farm Boy Grocery
04.2025 - 07.2025
Site Personnel
Fusion Homes
11.2021 - 02.2025
Skilled Laborer
Cargill Ltd
01.2011 - 05.2021
Diploma - Medical Spa Advanced Therapist
Redwood Beauty College
No Degree - Pre-Apprenticeship General Carpenter/Welder Prgrm
Conestoga College Institute of Technology And Advanced Learning
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