Katharina Wegenast
Westmount,QC
Summary
With a proven track record at WSSC, I excel in leveraging organizational and problem-solving skills to enhance operational efficiency and customer satisfaction. A flexible and sociable team player, I've successfully managed diverse roles, from administrative tasks to supervising kitchen operations, demonstrating a commitment to excellence and a knack for fostering positive relationships.
Overview
24
24
years of professional experience
Work History
Medical Administrative Assistant
WSSC
Westmount, Canada
10.2021 - Current
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Monitored office supplies inventory and placed orders when necessary.
- Scheduled appointments for patients via phone and in person.
Kitchen Supervisor
Montreal
Montreal, Canada
01.2020 - 10.2021
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Developed menus for special occasions and events as requested by management.
- Coordinated with other departments to ensure timely delivery of meals to big suppliers.
Store Manager
H&M Global Consulting
Boucherville, Canada
06.2020 - 11.2020
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Managed daily banking activities such as deposits and withdrawals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Kitchen/Barista
Mouton Vert
Montreal, Canada
09.2019 - 03.2020
- Maintained calm demeanor during high-volume periods and special events.
Assistant Restaurant Manager
Rando Burguer
Montreux, Switzerland
01.2016 - 06.2017
- Resolved problems or concerns to satisfaction of involved parties.
- Monitored customer service standards and took corrective action when needed.
- Trained new employees to perform duties.
Admistrative/ Event Manager
LoftA46
Montreux, Switzerland
01.2012 - 01.2017
- Organized venues, budgets, guest lists, catering and event timelines.
- Served as primary contact person responsible for responding to inquiries about events.
- Designed and maintained spreadsheets documenting vendor, facility and guest information.
Administrative Assistant
Power L
Lausanne, Switzerland
01.2012 - 08.2012
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Receptionist, Administrative
Golf Hotel Rene Capt
Montreux, Switzerland
01.2008 - 01.2011
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Updated and recorded customer or client information to maintain accounts.
- Coordinated meeting room bookings and arranged catering for meetings and events.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Receptionist, Team Leader
Mercure City Bankside Hotel
London, UK
01.2006 - 01.2007
- Collaborated with housekeeping and maintenance teams to ensure rooms met company standards.
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
- Assisted guests at check-in, providing information on various services within hotel.
- Facilitated smooth communication between different departments to address guest needs efficiently.
Chef De Rang, Barmaid
Hotel Arc En Ciel
Gstaad, Switzerland
01.2004 - 01.2005
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
Internship Student
Hôtel École De Glion
Montreux, Switzerland
01.2001 - 01.2004
- Facilitated training sessions for new employees on company policies and procedures.
Chef de Rang
HOTEL VICTORIA
Glion, Switzerland
01.2007
Waitress
WAGAMAMA
London, UK
01.2005
Cooking apprentice
Intercontinental Hotel
Zurich, Switzerland
01.2002
Education
DEP - PROFESSIONAL COOKING
College La Salle
Montreal, Qc, Canada03-2019
Certificate Puissance L - Secretary, Administration
Lausanne, Switzerland01.2012
Accor Group - Extensive training of, working with Hotix and Tars System
Hotel Accor Group
London, UK06-2007
LFA certificate - learning about the movie industry and how it works
London Film Academy
London, UK01.2006
Swiss Diploma - Hotel and Restaurant Management
GLION INSTITUTE OF HIGHER EDUCATION
Montreux, Switzerland01.2003
Migros Club School - INTENSIVE FRENCH COURSE
Migros
Vevey, SwitzerlandSkills
- Organized
- Responsible
- Flexible
- Sociable
- Problem Solving
- Good Team Player
Languages
- French
- English
- German
- Portuguese
- Spanish
Activities
- Music
- Ski
- Swimming
- Art
- Reading
- Gym
Languages
English
Full Professional
German
Native/ Bilingual
Portuguese
Native/ Bilingual
French
Professional
Spanish
Limited
Affiliations
- Ski
- Music
- Art
- Photography
- Travelling
References
References available upon request.
Timeline
Medical Administrative Assistant
WSSC
10.2021 - Current
Store Manager
H&M Global Consulting
06.2020 - 11.2020
Kitchen Supervisor
Montreal
01.2020 - 10.2021
Kitchen/Barista
Mouton Vert
09.2019 - 03.2020
Assistant Restaurant Manager
Rando Burguer
01.2016 - 06.2017
Admistrative/ Event Manager
LoftA46
01.2012 - 01.2017
Administrative Assistant
Power L
01.2012 - 08.2012
Receptionist, Administrative
Golf Hotel Rene Capt
01.2008 - 01.2011
Chef de Rang
HOTEL VICTORIA
01.2007
Receptionist, Team Leader
Mercure City Bankside Hotel
01.2006 - 01.2007
Waitress
WAGAMAMA
01.2005
Chef De Rang, Barmaid
Hotel Arc En Ciel
01.2004 - 01.2005
Cooking apprentice
Intercontinental Hotel
01.2002
Internship Student
Hôtel École De Glion
01.2001 - 01.2004
DEP - PROFESSIONAL COOKING
College La Salle
Certificate Puissance L - Secretary, Administration
Accor Group - Extensive training of, working with Hotix and Tars System
Hotel Accor Group
LFA certificate - learning about the movie industry and how it works
London Film Academy
Swiss Diploma - Hotel and Restaurant Management
GLION INSTITUTE OF HIGHER EDUCATION
Migros Club School - INTENSIVE FRENCH COURSE
Migros
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