Katharina Laga-Baker
Los Angeles
Summary
Secured a manager position with a prestigious US-based luxury fashion retail brand with roots in Sweden that leveraged my detailed-oriented management skills (8 years of experience). Innovated customer relationships and developed unique strategies to drive sales and enhance growth combined with strong team building approaches, as well as my passion for expanding luxury fashion brands in local markets. Bilingual, speaking English and German fluently.
Overview
11
11
years of professional experience
Work History
Real Estate Agent
Coldwell Banker
01.2022 - Current
- Advising and assisting clients in buying, selling, and investing in properties
- Creating and implementing effective marketing strategies to attract potential buyers and sellers
- Conducting comprehensive market research to identify properties that meet client requirements
- Coordinating property showings and open houses, ensuring a seamless viewing experience
- Maintaining exceptional customer service, fostering long-term relationships and repeat business and referrals
Assistant Store Manager
Acne Studios
11.2017 - 11.2020
- Assisted in the management of a fast-paced European luxury retail store (with monthly sales as high as $200k) with 7 employees located in San Francisco
- Developed team-based sales strategies to achieve and exceed targets and KPI's
- Drove sales through innovative approaches, focused selling techniques, product knowledge and effective customer relationship management (CRM)
- Oversaw CRM and clientele activities with an emphasis on building long-term relationships with customers
- Managed store budget and staff/resource planning due to key trading times (e.g., holidays, San Francisco events)
- Compiled daily, weekly and monthly business performance reports to aid with clear goal setting and sales targets
- Worked closely with US area manager and upper management to review store performance reports to develop sales metrics
- Conducted store inventories and stock management/loss prevention on a bi-weekly basis
- Led daily briefs and monthly team meetings for clear sales goal setting and to motivate/energize team members
- Trained and mentored sales associates in effective customer service and sales techniques through one-on-one and constructive follow-up/feedback meetings
- Interviewed and coached new hires and equipped them with the skills to comply with company policies, procedures, sales and service
- Monitored all operational back-of-house practices (e.g., inventory, shipment and online orders) to meet and exceeds targets
- Supervised visual merchandising tasks in cooperation with in store visual merchandiser
Assistant Store Manager/ Store Manager
Acne Studios
03.2016 - 11.2017
- Managed store opening; Developed effective incoming inventory procedures; Closely monitored initial sales
- Established Munich-centered sales strategies, effective customer relationship management (CRM), and local events
- Developed effective team building strategy for 7-person team
- Maintained and managed KPI's
- Served as the Store Manager for 12 months in the absence of the store manager
Assistant Store Manager
Maison Margiela
09.2014 - 03.2016
Sales Associate
COS
08.2012 - 08.2014
Education
Bachelor Professional of Trade And Commerce - Business Management, Commerce Marketing, Sales, HR
Akademie Handel
Munich, Germany6 2015
Skills
- Management of fast-paced luxury retail stores (US and abroad)
- Development of long-term client relationships
- Effective customer service and sales strategies
- Knowledge of luxury products and new collections
- Creative problem-solving approaches
- Emotional intelligence and strong leadership for effective team building
- Organization and clear communication
Timeline
Real Estate Agent
Coldwell Banker
01.2022 - Current
Assistant Store Manager
Acne Studios
11.2017 - 11.2020
Assistant Store Manager/ Store Manager
Acne Studios
03.2016 - 11.2017
Assistant Store Manager
Maison Margiela
09.2014 - 03.2016
Sales Associate
COS
08.2012 - 08.2014
Bachelor Professional of Trade And Commerce - Business Management, Commerce Marketing, Sales, HR
Akademie Handel
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