Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Katharina Grubanov

Calgary

Summary

Dependable individual with knowledge of customer service, data entry, and records management. Aiming to leverage my abilities to successfully fill the vacancy on your team. Frequently praised as detail-oriented by my peers, I can be relied upon to help your team achieve its goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Retail Consultant

Aesop
03.2024 - Current
  • Enhanced customer satisfaction by providing personalized skincare, body care, hair care, and fragrance consultations to determine suitable products.
  • Supported marketing efforts by distributing promotional materials both within the store and during outside events such as neighborhood events and workshops.
  • Assisted in visual merchandising efforts, creating visually appealing displays that attracted customer attention and encouraged sales.
  • Trained new employees on company policies, procedures, and sales techniques to expedite their onboarding process.
  • Oversaw cash handling procedures, ensuring accurate transactions and proper documentation at the end of each shift.


MARKETING MANAGER

Paradise Valley Lavender
09.2022 - Current
  • Coordinated the launch of new products by creating multi-channel marketing plans.
  • Developed effective pricing strategies based on market research and trends.
  • Recommended modifications to products, packaging, production processes and other characteristics to improve sustainability of products.
  • Generated content for website and social media accounts.

CUSTOMER SERVICE SPECIALIST

KAG Canada
02.2023 - 08.2023
  • Providing day-to-day operation through efficient and professional administration ensuring each driver is planned correctly.
  • Ensuring each driver has the correct load on them, preparing loading instructions, and contacting off duty drivers to provide trip instructions.
  • Monitoring totalmail daily by answering drivers questions and delivering proper ullages, site maps, safety reports, and trip instructions.
  • Completing drivers payroll every two weeks.
  • Performed administrative duties such as data entry, order processing, billing inquiries, account maintenance.

RETAIL SUPERVISOR

Crowfoot Wine and Spirits
09.2021 - 01.2023
  • Provided superior customer service and maintained a professional attitude in all interactions with customers.
  • Assisting customers with their purchase, processing returns, and promoting bi-weekly in store specials.
  • Maintaining pace on new products and industry trends.
  • Receiving and unloading new product upon delivery and keeping track of errors.
  • Counting the safe beginning and end of shift to ensure accuracy.
  • Carrying keys and alarm codes as well as closing/opening the store.
  • Completing a wine and spirits knowledge test every two weeks to ensure accurate understanding of product.

CASHIER TEAM LEAD

Blush Lane Organic Market
09.2016 - 08.2021
  • Trained new cashiers in the use of cash registers and processing payments.
  • Assisted customers complete purchases, locate items, and join reward programs to promote loyalty, satisfaction, and sales numbers.
  • Performed daily maintenance tasks such as counting the cash drawer, balancing receipts, and restocking supplies.
  • Demonstrated ability to lead and motivate a team of cashiers.

Education

BUSINESS ADMINISTRATION -

Mount Royal University

Skills

  • Customer Relations
  • Good Communication Skills
  • Effective Written And Verbal Communication
  • High-Volume Call Environments
  • Ability To Work Independently
  • Punctual And Attentive
  • Problem Solving Abilities
  • Social Media Content Creation
  • Promotions And Marketing Strategies

Certification

  • WSET
  • Pro Serve

Timeline

Retail Consultant

Aesop
03.2024 - Current

CUSTOMER SERVICE SPECIALIST

KAG Canada
02.2023 - 08.2023

MARKETING MANAGER

Paradise Valley Lavender
09.2022 - Current

RETAIL SUPERVISOR

Crowfoot Wine and Spirits
09.2021 - 01.2023

CASHIER TEAM LEAD

Blush Lane Organic Market
09.2016 - 08.2021

BUSINESS ADMINISTRATION -

Mount Royal University

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Katharina Grubanov