Travelling and knowing about multiculturism
KATHA PAUL
Food And Beverage Supervisor
Toronto,ON
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
FOOD & BEVERAGE SUPERVISOR
Delta Prince Edward
Charlottetown, PE
05.2023 - 02.2024
- Planned operations to effectively cover needs while controlling costs and maximizing service
- Performing Duty Manager role by ensuring highest guest service satisfaction, day to day operations and completing task before deadline
- Possess strong relationship building skills to cultivate and develop customer loyalty
- Ability to work with all levels of employees and management, both internally and externally
- Strong Microsoft word and Excel knowledge, handling and troubleshooting micros, GXP
- Excellent spoken and written communication skills
FOOD & BEVERAGE SUPERVISOR
Delta Hotels by Marriott Toronto
Toronto, ON
06.2022 - 05.2023
- Managing payroll including calculate and verify timekeeping information for employees
- Making schedules for outlets and taking care of labor cost
- Consistently met or exceeded sales targets through effective team leadership and motivation tactics.
- Promoted inclusive workplace culture through open communication channels encouraging diverse perspectives from all team members as an inclusive workplace culture through open communication channels encouraging diverse perspectives from all team members as valuable resource for continuous improvement efforts
SHIFT SUPERVISOR
Starbucks
06.2021 - 05.2022
- Handling cash and manage bank deposit
- Promoting strong teamwork, upselling product to minimize waste maximize profit
- Ability to work under pressure in a fast-paced environment.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Delivered successful training to more than 12 employees during tenure, educating on successful work processes and productivity strategies
Team Lead-Customer Service Agent
SuperTel Limited
Dhaka, Bangladesh
01.2018 - 03.2019
- Explored new tools and technologies that enhanced capabilities of team members while enabling seamless collaboration across departments.
- Maintained daily outsourcing records by updating account information. Analyzed customer feedback and provide suggestions to ensure full satisfaction.
- Ensured professional phone etiquette and active listening skills.
- Actively responding to phone calls, answering emails.
- Directed and supervised team of 35 engaged in outsourcing and product selling.
Education
Post Secondary Diploma - Computer System Technician- Networking
Georgian College of applied arts and Technology
Barrie, Ontario 05.2019 - 05.2021
Skills
Problem-solving aptitude
Cost Control
Staff Leadership
Inventory Management
Staff Supervision
Quality Assurance
Interpersonal Communication
Problem-solving aptitude
Good Telephone Etiquette
Attention to Detail
Teamwork and Collaboration
Certification
Food and Safety, Food Safety Training.ca, 02/05/21, 02/05/26
Availability
Flexible for any shift
Interests
Mentoring international students and newcomers to build community connection
Assisting future and present international students and newcomers to Canada to break cultural shock and build connections within community by providing necessary resources e.g finding accommodation and illustrating proper guidline.
Timeline
FOOD & BEVERAGE SUPERVISOR
Delta Prince Edward
05.2023 - 02.2024
FOOD & BEVERAGE SUPERVISOR
Delta Hotels by Marriott Toronto
06.2022 - 05.2023
SHIFT SUPERVISOR
Starbucks
06.2021 - 05.2022
Post Secondary Diploma - Computer System Technician- Networking
Georgian College of applied arts and Technology
05.2019 - 05.2021
Team Lead-Customer Service Agent
SuperTel Limited
01.2018 - 03.2019