KATH-LEN GUMOP-AS
TAGOLOAN
Summary
Dynamic manager with extensive experience at MGY PHARMACY, excelling in team leadership and customer service. Proven track record in driving sales growth and enhancing inventory control. Skilled in staff supervision and conflict resolution, fostering a motivated workforce while ensuring exceptional shopping experiences. Committed to operational excellence and team development.
I am eager to expand my skills, continuously improve myself, and take a new challenges that support my professional growth.
Overview
10
10
years of professional experience
Work History
Manager
MGY PHARMACY
01.2022 - Current
- Supervised staff works, ensuring staff motivation and engagement.
- Manage scheduling, hiring and performance reviews.
- Oversee inventory management including stock ordering, receiving and regular stock audits.
- Handles cash management daily sales and store opening - closing procedures.
- Delivered customers service by resolving issues, improving customer satisfaction and driving sales growth.
Assistant Manager
MGY PHARMACY
01.2019 - 12.2021
- Assisted the store manager in leading a team providing guidance, training and support to ensure optimal team performance and a positive work environment.
- Delivered high quality customer service by addressing customer concerns and ensuring an overall pleasant shopping experience.
- Supported sales operations by maintaining stocks levels, ensuring stocks are displayed correctly, assisting inventory control.
- Managed daily store operations in the absence of the store manager, opening/closing procedure, handling and ensuring store policies are followed.
- Trained new employees on company policies, product knowledge and customer service techniques.
- Provide ongoing coaching to improve employee performance and engagement.
Pharmacy Assistant
MGY PHARMACY
12.2014 - 12.2019
- Greeted and assisted customers, provided expert product knowledge and offered personalized recommendation, ensuring a positive shopping experience.
- Efficiently processed customer transaction, handling payments, returns and exchanges.
- Set up attractive and organized product displays, enhancing product visibility and driving sales.
- Ensure store is always clean, organized and visually appealing, contributing to a welcoming environment.
Education
Bachelor of Science - Elementary Education
Visayas State University
Baybay City, Leyte Philippines04-2011
Skills
- Customer service and conflict resolution
- Team leadership
- Sales growth and achievement
- Inventory control and merchandising
- Cash handling and daily operations
- Strong communication and time management
- Staff supervision and coachin
Languages
English
Professional Working
Timeline
Manager
MGY PHARMACY
01.2022 - Current
Assistant Manager
MGY PHARMACY
01.2019 - 12.2021
Pharmacy Assistant
MGY PHARMACY
12.2014 - 12.2019
Bachelor of Science - Elementary Education
Visayas State University
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