Kate Salalila
San Diego
Summary
Dynamic Leasing Professional with Greystar Property Management, skilled in property management and customer service. Successfully enhanced tenant satisfaction through effective resident retention initiatives and optimized leasing strategies. Proficient in fair housing regulations and training new team members, fostering a collaborative environment that drives results. Also experienced as a Lead Barista with It’s Boba Time. Coordinated and operated opening and closing jobs, served customers, operated POS systems, worked with cash, prepared/restocked food+drink items, kept workspace clean and functional throughout the workday.
Overview
3
3
years of professional experience
Work History
Leasing Professional
Greystar Property Management
San Diego
07.2023 - Current
- Assisted in leasing apartments by conducting property tours and answering inquiries.
- Managed resident applications and lease agreements, ensuring compliance with company policies.
- Coordinated tenant move-ins and move-outs, providing exceptional customer service throughout the process.
- Processed rental payments and maintained accurate financial records for accounts receivable.
- Developed marketing materials to promote available units, enhancing property visibility in local market.
- Conducted market research to assess competitive pricing and optimize leasing strategies for maximum occupancy.
- Trained new team members on leasing procedures and software systems for improved operational efficiency.
- Implemented resident retention initiatives, fostering strong community relationships and enhancing tenant satisfaction.
- Assisted property managers in budget development and financial reporting, contributing to timely decision-making processes.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
Barista
It’s Boba Time
San Diego, CA
06.2023 - 2025
- Prepared and served a variety of beverages, ensuring high-quality standards.
- Operated espresso machines and blenders to create specialty drinks efficiently.
- Maintained cleanliness and organization of workstations according to health regulations.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in training new baristas on beverage preparation and customer interaction techniques.
- Managed inventory levels, restocking supplies to ensure smooth operations during peak hours.
- Collaborated with team members to optimize workflow and enhance service speed.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Education
Bachelor of Science - Computer Science
San Diego State University
San Diego, CASkills
- Fair housing policies
- Telephone and email etiquette
- Fair housing regulations
- Goal-oriented mindset
- Training and mentoring
- Property management
- Team building
- Event planning
- Social media and online presence
- Social media platforms
- Teamwork and collaboration
- Customer service
- Cash handling
- Opening and closing duties
- Cleanliness
- Order taking
- Cash register operation
- Safe food handling
- Espresso machine operation
- Beverage preparation
- Safe food handling practices
- POS systems
- Food preparation
- Menu memorization
- Coffee machinery
Timeline
Leasing Professional
Greystar Property Management
07.2023 - Current
Barista
It’s Boba Time
06.2023 - 2025
Bachelor of Science - Computer Science
San Diego State University