Summary
Overview
Work History
Education
Skills
Timeline
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Kateryna Zaitseva

Toronto,ON

Summary

Customer Service/ Sales Representative Summary of Qualifications 5+ years of combined experience in sales, advising and servicing clients/customers in financial, travel & tourism fields with expertise in engaging with clients across multiple mode of communications. Motivated to address customer concerns head-on directly and efficiently, develop proactive solutions and implement corrections with efficiency. Experience in dealing with confidential information, handling of confidential clients records and client personal information with high accuracy. Expertise in engaging with clients across multiple mode of communications (i.e., phone, video). Strong keyboarding across a broad range of digital devices, multitasking and computer skills including

Overview

15
15
years of professional experience

Work History

Cashier Assistant and Nights Stocker

Costco
Toronto, ON
11.2023 - Current
  • Enhanced customer satisfaction by providing efficient and accurate checkout services.
  • Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
  • Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.

Bank Customer Service Representative

CIB Bank
Egypt
06.2021 - 05.2023
  • Processed various transactions with accuracy and according to bank standards and legal requirements.
  • Stayed current on banking products, services and regulations to continue delivering top-notch service and support.
  • Addressed customer inquiries, requests and complaints with courtesy and professionalism.
  • Assisted customers with banking needs and inquiries.

Tour Consultant

Join Up
Ukraine
05.2013 - 06.2017
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.

Customer Support Representative

Sun International Company - Tourism
Egypt
08.2017 - 04.2021
  • Greeted clients, answered their queries over phone and in person, scheduled appointments and directed them to the staff members
  • Identified and assessed customers’ needs, kept records of customer interactions, processed customer accounts and file documents
  • Provided accurate, valid, and complete information by using the right methods/tools
  • Handled complaints, provided appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
  • Resolved customer complaints via phone, email, mail; reviewed client’s instructions, transferring calls and follows up with clients.

Financial Representative

Privat Bank
Ukraine
09.2009 - 04.2013
  • Processed customer cash deposits and withdrawals, cheque, transfers, bills and credit card payments, money orders, certified cheque, and other related banking transactions
  • Obtained and process information required for the provision of services, such as opening accounts and savings plans and purchasing bonds
  • Answered enquiries and resolve problems or discrepancies concerning customers' accounts
  • Informed customers of available banking products and services to address their needs.

Education

Bachelor of Finance - undefined

University of Trade and Economics
2009

Skills

  • MS Word, Excel, PowerPoint, Access, and Outlook
  • Efficient Service
  • Customer Service Excellence
  • Technical Support and Assistance

Timeline

Cashier Assistant and Nights Stocker

Costco
11.2023 - Current

Bank Customer Service Representative

CIB Bank
06.2021 - 05.2023

Customer Support Representative

Sun International Company - Tourism
08.2017 - 04.2021

Tour Consultant

Join Up
05.2013 - 06.2017

Financial Representative

Privat Bank
09.2009 - 04.2013

Bachelor of Finance - undefined

University of Trade and Economics

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Kateryna Zaitseva