Summary
Overview
Work History
Education
Skills
Languages
Hobby
Timeline
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Kateryna Tonchylova

Calgary,Alberta

Summary

Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies and procedures' oversight and facility security measures.

Overview

9
9
years of professional experience

Work History

CASE MANAGER/DATABASE ASSISTANT/OUTREACH COMMUNITY MANAGER

Centre for Newcomers
12.2022 - 03.2024
  • Promoted programs and services, organized community events, and delivered presentations
  • Developed and implemented outreach strategies to engage the community.
  • Assessed and developed personalized settlement plans for newcomers.
  • Collaborated with service providers and organizations for coordinated services.
  • Managed and organized the organization's database system, ensuring data integrity and quality.
  • Updated and generated reports from the database efficiently.
  • Provided training and support on database usage to staff members.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.

YACHT MANAGER/PERSONAL ASSISTANS /CHIEF STEWARDESS

Private Employers
03.2017 - 08.2022
  • Timely and accurate calendar management, coordination of functional in-house communication
  • Travel and accommodation management, meeting coordination and effective solving of ongoing issues
  • Customer onboarding and quality control of all the aspects related to the guests' stay at the designated yacht or location
  • Fullfilment of the most demanding requests from high-end guests and making sure the results always met their expectations
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Accomplished multiple tasks within established timeframes.

REAL ESTATE MANAGER

Real estate company "SvoyDom"
01.2016 - 01.2017
  • Boosted property sales by implementing innovative marketing strategies and conducting comprehensive market analysis.
  • Increased portfolio value with strategic acquisition of new properties in high-growth markets.
  • Successfully managed a diverse commercial real estate portfolio consisting of office buildings, retail centers, and industrial facilities.
  • Leveraged strong negotiation skills to secure favorable contracts with vendors and service providers, resulting in cost savings for managed properties.
  • Analyzed financial performance data of owned properties quarterly enabling informed decisions regarding capital improvements or divestiture opportunities.
  • Created customized reports for clients on property performance, market trends, and investment opportunities, supporting informed decision-making processes.
  • Organized community events at managed properties to promote goodwill among residents, leading to increased tenant satisfaction rates.

MIGRATION LAWYER

Ukrainian Goverment
01.2015 - 01.2016
  • Collecting of the required documents for passport applications
  • Administrative support for citizens and help with their applications and requests
  • Prepared and reviewed contracts and other legal documents following applicable regulations.
  • Analyzed and applied legal principles and performed legal research to support litigation strategy.
  • Negotiated favorable settlements for clients, utilizing strong interpersonal skills and strategic thinking to reach mutually beneficial agreements.

Education

Stewardess/Ships Administration -

EUROPEAN MARINE TRAINING CENTRE
01.2022

MASTER LAW DEGREE -

National University "Odesa Law Academy"
01.2016

Skills

  • Database management
  • Excellent written and verbal communication skills
  • Time management
  • Logistics
  • Organization
  • Team player
  • Strong computer skills
  • Strong Communication skills
  • Self motivated
  • Community Resources
  • Case Management
  • Organization and Multitasking
  • MS Office

Languages

Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Spanish
Limited Working
Italian
Elementary

Hobby

Golf: Took up golfing after moving to Canada and quickly developed a strong passion for the game. Participate in tournaments and enjoy the networking opportunities the sport provides.

Sailing: Have been sailing since school, a passion that has grown over time and is now closely tied to my professional work, emphasizing teamwork and leadership skills.

Tennis: Play tennis primarily to stay active and dynamic, which helps in maintaining physical and mental agility.

Timeline

CASE MANAGER/DATABASE ASSISTANT/OUTREACH COMMUNITY MANAGER

Centre for Newcomers
12.2022 - 03.2024

YACHT MANAGER/PERSONAL ASSISTANS /CHIEF STEWARDESS

Private Employers
03.2017 - 08.2022

REAL ESTATE MANAGER

Real estate company "SvoyDom"
01.2016 - 01.2017

MIGRATION LAWYER

Ukrainian Goverment
01.2015 - 01.2016

Stewardess/Ships Administration -

EUROPEAN MARINE TRAINING CENTRE

MASTER LAW DEGREE -

National University "Odesa Law Academy"

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Kateryna Tonchylova