Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kateryna Strok

Calgary,Alberta

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience

Work History

Support Associate

Parcel Up
09.2022 - Current
  • Supported team with knowledgeable administrative assistance.
  • Demonstrated computer skills for data entry and answered broad variety of inquiries.
  • Created, prepared, and delivered reports to various departments.
  • Monitored employee and customer interactions to assess quality of service.
  • Provided seller support on refunds, posted feedback and policy changes.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.


Supply Specialist

“Clever Production Group” LLC
09.2017 - 09.2018
  • Analyzed equipment needs to procure required inventory and supplies.
  • Evaluated supply policies, plans and procedures to identify inefficiencies and problems impacting logistics operations and supply accountability.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.
  • Maintained proper inventory controls and eliminated workflow gaps to balance projected demands with on-hand supplies.
  • Closely monitored material readiness of high-priority units.
  • Monitored inventory demand and material assets to reduce product variability to achieve optimal solutions.

Internet Sales Consultant

Internet Shop “Мамина Деточка”
02.2013 - 10.2016
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Improved monthly sales with successful marketing, sales and customer relations approaches.
  • Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.

Sales Representative

LLC “Orimi Trade”
07.2011 - 01.2013
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.

Education

Master of Science - Translation

National Academy of The State Border Guard Service
Khmelnytskyi
05.2017

Skills

  • Customer Support
  • Problem Solving
  • Conflict Resolution
  • Customer Service
  • Schedule Oversight
  • Schedule Management
  • Customer Relations
  • Sales Support
  • Excellent Communication

Languages

English
Professional Working
Ukrainian
Native or Bilingual
Russian
Native or Bilingual

Timeline

Support Associate

Parcel Up
09.2022 - Current

Supply Specialist

“Clever Production Group” LLC
09.2017 - 09.2018

Internet Sales Consultant

Internet Shop “Мамина Деточка”
02.2013 - 10.2016

Sales Representative

LLC “Orimi Trade”
07.2011 - 01.2013

Master of Science - Translation

National Academy of The State Border Guard Service

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Kateryna Strok