Kateryna Strok
Calgary,Alberta
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Support Associate
Parcel Up
09.2022 - Current
- Supported team with knowledgeable administrative assistance.
- Demonstrated computer skills for data entry and answered broad variety of inquiries.
- Created, prepared, and delivered reports to various departments.
- Monitored employee and customer interactions to assess quality of service.
- Provided seller support on refunds, posted feedback and policy changes.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Supply Specialist
“Clever Production Group” LLC
09.2017 - 09.2018
- Analyzed equipment needs to procure required inventory and supplies.
- Evaluated supply policies, plans and procedures to identify inefficiencies and problems impacting logistics operations and supply accountability.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Maintained proper inventory controls and eliminated workflow gaps to balance projected demands with on-hand supplies.
- Closely monitored material readiness of high-priority units.
- Monitored inventory demand and material assets to reduce product variability to achieve optimal solutions.
Internet Sales Consultant
Internet Shop “Мамина Деточка”
02.2013 - 10.2016
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Improved monthly sales with successful marketing, sales and customer relations approaches.
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
Sales Representative
LLC “Orimi Trade”
07.2011 - 01.2013
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Education
Master of Science - Translation
National Academy of The State Border Guard Service
Khmelnytskyi 05.2017
Skills
- Customer Support
- Problem Solving
- Conflict Resolution
- Customer Service
- Schedule Oversight
- Schedule Management
- Customer Relations
- Sales Support
- Excellent Communication
Languages
English
Professional Working
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Timeline
Support Associate
Parcel Up
09.2022 - Current
Supply Specialist
“Clever Production Group” LLC
09.2017 - 09.2018
Internet Sales Consultant
Internet Shop “Мамина Деточка”
02.2013 - 10.2016
Sales Representative
LLC “Orimi Trade”
07.2011 - 01.2013
Master of Science - Translation
National Academy of The State Border Guard Service
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