Kateryna Sepyk
Summary
• One year of hands-on experience in digital marketing, social media management, and sales. Effective in a hybrid office setting
• Executed and managed social media campaigns, meeting goals and driving optimization
• Hold a degree in Business Marketing, with academic knowledge of effective communication and professional selling
• Advanced Microsoft Office skills, with expertise in Excel
• Exceptional written, verbal, and presentation abilities
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Star Appliance Repair
02.2024 - Current
- Provided crucial support to senior customer representatives during peak hours and weekends, handling 10-15 calls daily and scheduling 4-5 appointments.
- Diligently followed up on closed appointments, ensuring completion of questionnaires and securing reviews to enhance service quality
- Demonstrated agility in adapting to new technologies such as Housecall Pro and OpenPhone, swiftly integrating them into daily operations for enhanced efficiency.
- Cultivated strong rapport with customers through friendly communication, adeptly addressing inquiries, managing challenging situations, and showcasing exceptional verbal and written communication skills.
- Maintained accuracy and organization by consistently updating databases, ensuring data integrity, and delivering insightful weekly presentations to stakeholders.
Marketing Assistant
Adsologist
04.2023 - 09.2023
- Executed and measured 5-6 engaging Social Media posts weekly, driving a substantial increase in online engagement
- Developed and executed online communication strategies, enhancing content reach and functionality
- Led dynamic marketing campaigns, utilizing Notion for efficient planning and execution,
showcasing strong project management skills - Optimized engagement on Instagram, LinkedIn, and Twitter, resulting in a significant increase in followers and interactions
- Directed a team of 3, ensuring consistent messaging and branding with a focus on storytelling in copywriting. Used Canva for visually appealing designs.
Sales Representative
Alarm Guard Security Services
04.2022 - 08.2022
- Engaged with customers in a door-to-door sales capacity, maintaining regular communication with over 80 individuals daily and delivering 10 product presentations per day
- Took on the responsibility of training 3 new employees
Education
Business Marketing
George Brown College
Toronto, ON12.2023
Skills
- Social Media Marketing
- MS Office
- Critical and Strategic Thinking
- Customer Service
- Problem-solving abilities
Languages
English
Full Professional
Russian
Native or Bilingual
Ukrainian
Native or Bilingual
Timeline
Customer Service Representative
Star Appliance Repair
02.2024 - Current
Marketing Assistant
Adsologist
04.2023 - 09.2023
Sales Representative
Alarm Guard Security Services
04.2022 - 08.2022
Business Marketing
George Brown College
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