Kateryna Sakhno

• Coordinated assignments to keep workspaces clean and organized.
• Supervised stock crew associates in daily replenishment, storage management and merchandising.
• Inspected merchandise for quality, variety and safety against specifications.
• Managed shipment receiving, processing and storage under tight timelines.
• Picked and packed order items.
• Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
• Managed timely and effective replacement of damaged or missing products.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Responded to customer requests for products, services, and company information.
• Processed customer service orders promptly to increase customer satisfaction.
• Educated customers about billing, payment processing and support policies and procedures.
• Developed and updated databases to handle customer data.
• Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.

● Provided positive first impressions to welcome existing.

● Helped customers locate products and checked the store system for merchandise at other sites.(sales advisor support)

● Provide quality customer service by Harry Rosen standards

● E-commerce processing (Picking, packing, shipping out)

● Inventory control and management

● Making sure all styles are represented on the sales floor in variety of sizes

● Receiving merchandise

● Visual merchandising support

● Maintaining backroom clean and organized

● Cash management

● Cheshire responsibilities ( processing sale, return/exchange transactions)

● RTV processing

● Supporting store closure process by processing outgoing transfers