Kateryna Ruden

• Compiled and managed various internal items from staff and the Senior Leadership Team including expense claims, contracts, PFQ, RFP, and reports.

• Maintained and updated filing systems to ensure organization and accessibility of documents.

• Provided internal and external clients support by addressing queries and guiding communication via phone and email.

• Assisted in the planning and execution of internal events, effectively managing projects and significantly contributing to their successful implementation.

• Supported Museum departments with diverse projects ensuring smooth organizational operations.

• Handled incoming regular/electronic mail and prepared outgoing mail and courier deliveries.

• Provided administrative support, including mail correspondence, distribution and filing of a variety of documents, maintenance of the department’s print and electronic files, and scheduling meetings.

• Prepared project documentation, reports, and visual content, regularly working with MS Office Word, Excel, PowerPoint, Outlook.

• Managed projects by coordinating and organizing the work of co-workers according to plans and deadlines.

• Delivered reception support by providing information and directing clients to the appropriate staff person.

• Provided friendly service and assistance to clients

• Responded to customer inquiries, including problem-solving, and processing claims in particular.

• Trained new team members with positive reinforcement and respectful, being encouraging and providing coaching

• Processed improvement activities