Kateryna Pelekh
Calgary,AB
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Restaurant Hostess
The Banquet
03.2023 - Current
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Food Counter Attendant
Tim Hortons
11.2022 - 03.2023
- Enhanced customer satisfaction by providing efficient and friendly service at the food counter.
- Maintained a clean and organized workspace, ensuring a positive experience for customers.
- Assisted in inventory management, ensuring adequate stock levels to meet customer demand.
Call Center Representative
Vodafone
09.2020 - 10.2021
- Streamlined call flow processes for more efficient response times and increased productivity.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Restaurant Waiter
Halytska Alkhimiya
03.2020 - 05.2020
- Maintained clean and organized dining areas for optimal guest experience.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Contributed to efficient restaurant operations by assisting in bussing tables during peak hours.
Education
Bachelor in Applied Linguistics -
Lviv Polytechnic
Lviv, Ukraine06.2023
High School Diploma -
Comprehensive School of Rava-Ruska
Rava-Ruska, Ukraine06.2019
Skills
- Front-Of-House Display Creation
- Reservation Coordination
- High-Volume Dining
- Reservations Coordination
- Dining Room Management
- Complex Problem-Solving
- Interactive Communication Skills
Languages
English
Professional Working
Ukrainian
Native or Bilingual
Timeline
Restaurant Hostess
The Banquet
03.2023 - Current
Food Counter Attendant
Tim Hortons
11.2022 - 03.2023
Call Center Representative
Vodafone
09.2020 - 10.2021
Restaurant Waiter
Halytska Alkhimiya
03.2020 - 05.2020
Bachelor in Applied Linguistics -
Lviv Polytechnic
High School Diploma -
Comprehensive School of Rava-Ruska
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