Kateryna Omelianenko
Sault Ste. Marie,ON
Summary
Detail-oriented internationally educated pharmacist with strong knowledge of pharmacology, medication safety, and therapeutic decision-making. Over 5 years' experience in the Canadian pharmacy environment, including prescription review, drug coverage inquiries, patient counseling, and medication data accuracy.
Experienced with insurance claims, prior authorization forms, ODB/benefit plans, and communication with prescribers.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
6
6
years of post-secondary education
Work History
Pharmacy Assistant
Shoppers drug mart
Sault Ste. Marie, Ontario
07.2020 - Current
- Enter prescription data accurately (DINs, SIG, quantity, provider information).
- Manage insurance rejections, determine issues, and communicate with insurance companies to resolve coverage.
- Assist patients with drug plan coverage, special authorization forms, and medication cost inquiries.
- Understand ODB rules, 30-day vs 90-day supply, limited use (LU) codes.
- Communicate with physicians for clarifications and prescription updates.
- Support pharmacists with medication reviews (MedCheck), interactions, and patient questions.
- Maintain inventory, accuracy, and pharmacy workflow efficiency.
- Managed multiple tasks simultaneously while adhering to strict deadlines.
- Communicated with insurance companies for billing purposes.
- Resolved customer complaints promptly in a professional manner.
- Received telephone calls from physicians, nurses or other healthcare professionals requesting information about medications or supplies.
- Performed administrative duties such as filing documents, faxing forms, answering phones.
Pharmacy Manager
Vitamin
Kyiv, Ukraine
12.2016 - 01.2020
- supervise team of 6 pharmacy staff members
- Implemented new procedures to enhance customer service and streamline workflows.
- promote pharmacy services to patients and medical providers
- Supervised pharmacy staff and coordinated training programs for new employees.
- Ensured that all prescription information was accurately entered into computer system for billing purposes.
- Maintained high standards for customer service at all times by responding promptly to inquiries and complaints from customers.
- Provided professional consultation services on drug therapy options for patients.
- ensure compliance with all appluicable laws and regulations
- analyzing the performance of the pharmacy, takes steps to optimize them
- Provided training sessions for new staff members on proper handling techniques for medications and equipment use.
- Managed daily operations of the pharmacy, including staffing, scheduling and inventory control.
Pharmacist
Vitamin
Kyiv, Ukraine
03.2016 - 12.2016
- Dispensed medications accurately to patients and healthcare providers.
- Monitored inventory levels and ordered pharmaceuticals as needed.
- Ensured compliance with safety standards and state pharmacy laws.
- Consulted with patients to explain medication use, side effects and dosage directions as prescribed.
- Provided excellent customer service by assisting customers with medical-related issues and providing healthcare counseling.
- Monitored medication inventory levels and kept detailed documentation in company software.
Sales Manager
Alba Ukraine
Kyiv, Ukraine
10.2005 - 03.2016
- Led sales team to achieve monthly targets and improve customer relationships.
- Analyzed market data to identify opportunities for product expansion and growth.
- Collaborated with marketing teams to create effective promotional campaigns.
- Managed key client accounts, fostering long-term partnerships and loyalty.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Established relationships with key clients, while maintaining existing customer base.
- Created and presented monthly reports to management on sales performance.
- Supported sales team members to drive growth and development.
- Used change methodologies to increase sales and led projects for increased productivity.
Education
Pharmaceutical Sciences
O.O Bogomolets National Medical University , Kyiv Ukraine
09.2001 - 11.2007
Skills
- Claims & Coverage Knowledge: Experience completing prior authorization forms, understanding coverage criteria, special authorization medications, and insurance rejections
- Clinical Knowledge: Strong background in therapeutics, drug classes, contraindications, interactions, and treatment guidelines
- Data Accuracy: Experienced in reviewing patient profiles, entering prescription data, verifying details, and ensuring compliance with regulations
- Communication: Clear professional interaction with pharmacists, physicians, insurance providers, and patients
- Drug plan adjudication & prior authorizations
- Canadian private & public drug plans (ODB, formulary basics)
- Reviewing prescriptions for accuracy
- Medical terminology & DIN/product identification
- Patient support & communication
- Documentation & case management
- Attention to detail
- Problem-solving & decision-making
- Kroll / HealthWatch
- Microsoft Excel, Word, Outlook
- Drug formularies & databases (Health Canada, CPS)
Languages
Ukrainian
First Language
English
Advanced (C1)
C1
Russian
Advanced (C1)
C1
Timeline
Pharmacy Assistant
Shoppers drug mart
07.2020 - Current
Pharmacy Manager
Vitamin
12.2016 - 01.2020
Pharmacist
Vitamin
03.2016 - 12.2016
Sales Manager
Alba Ukraine
10.2005 - 03.2016
Pharmaceutical Sciences
O.O Bogomolets National Medical University , Kyiv Ukraine
09.2001 - 11.2007