Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kateryna Naumenko

Richmond Hill,Canada

Summary

Professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.

Overview

16
16
years of professional experience

Work History

Receptionist

Aurora Yonge Dental
Aurora, Canada, Ontario
03.2025 - 06.2025
  • Greeted and registered patients in a friendly and professional manner
  • Scheduled, confirmed, and modified dental appointments using clinic software
  • Answered incoming calls and responded to inquiries regarding treatments and availability
  • Verified insurance coverage and obtained pre-authorizations when necessary
  • Processed payments, issued receipts, and handled daily billing and reconciliation
  • Maintained accurate and up-to-date patient records with strict confidentiality
  • Coordinated patient flow and communicated effectively with dentists and assistants
  • Sent appointment reminders via phone, email, or SMS
  • Handled administrative tasks such filing, scanning, and document preparation
  • Ensured a clean, welcoming, and organized reception area at all times

SPA Attendant

Hotel JURMALA SPA
Jurmala, Latvia
01.2024 - 01.2025
  • Provided towels and sheets to clients in public baths, steam rooms, and restrooms. Assigned dressing room facilities, locker space, and clothing containers to patrons of athletic and bathing establishments.
  • Checked supplies to ensure adequate availability and order new supplies when necessary.
  • Provided and arranged for services such as clothes pressing, cleaning and repair. Procured beverages, food and other items as requested.
  • Cleaned facilities such as floors or locker rooms.
  • Attended to needs of athletic teams in clubhouses.
  • Answered customer inquiries or explain cost, availability, policies, and procedures of facilities.

Manager Company

State Unitary Enterprise "Information and Lega Center"
05.2019 - 01.2024
  • Organization of work and effective interaction of all structural divisions of the subject.
  • Control over the rational and efficient use of resources. Development of an enterprise development strategy, plans for its implementation and tariff policy, tariffs and prices. Organization of accounting, tax and personnel records, as well as control of receivables and payables.
  • Other administrative functions.
  • Managed and motivated employees to be productive and engaged in work.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.

Assistant CEO

JSC "Odema"
02.2017 - 05.2019
  • Organization and introduction (acceptance, registration, storage, transfer and control over execution) of internal and external correspondence at the enterprise.
  • Prepared and processed export documentation including invoices, packing lists, certificates of origin, and phytosanitary certificates, ensured accuracy and completeness of all documentation for customs clearance.
  • Organization of business meetings, client requests, including organization of foreign delegations.

Head of Customs Clearance, Logistics

JSC "Tirimstom"
04.2013 - 02.2017
  • General team management declarants, customs clearance specialists, training, development and implementation of proposals to optimize department's work.
  • Organization and supervision of process of clearance of goods at customs posts.
  • Maintaining and establishing new correspondent relations with customs authorities, banks and partners, certification bodies, negotiations at top management level on terms of customs issues, tariffs, resolution of difficult situations, barriers; advising colleagues and clients on customs clearance issues.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed and maintained courteous and effective working relationships.

Accountant

JSC "Tirimstom"
09.2009 - 04.2013
  • Maintaining accounting records of the movement of enterprise property, receivables and payables. Acceptance and control of primary accounting documents.
  • Organizing and conducting an inventory of funds, inventory, settlements and payment obligations, consistently.
  • Answered customer inquiries regarding company policies and procedures.
  • Identified discrepancies between actual count and register balance; made corrections accordingly.
  • Performed other duties as assigned by management.
  • Delivered high level of customer service to patrons using analytical skills
  • Supported strategic decision-making by providing accurate and timely financial reports to executive management.
  • Streamlined monthly financial reporting processes, significantly reducing time required for report generation and analysis.

Education

MBA - Accounting, Analysis, Audit and Economics

Pridnestrovian State University of T.G. Shevchenko
Tiraspol, Moldova
06.2008

Customs clearance specialist -

State Unitary Enterprise "Customs Clearance Specialist"
Tiraspol, Moldova
01.2013

Transport logistics and foreign trade -

Training Center "Good School"
Odessa, Ukraine
01.2018

Skills

  • Time management
  • Customer/Client relations
  • Office management
  • Strategic planning
  • Office equipment operations
  • Staff management
  • Supply management
  • Spreadsheet tracking
  • Business administration
  • Recordkeeping and bookkeeping
  • Multitasking and prioritization
  • PC proficient
  • Attention to detail
  • Problem-solving
  • Payment processing
  • Billing and invoicing
  • Records maintenance

Languages

English

Timeline

Receptionist

Aurora Yonge Dental
03.2025 - 06.2025

SPA Attendant

Hotel JURMALA SPA
01.2024 - 01.2025

Manager Company

State Unitary Enterprise "Information and Lega Center"
05.2019 - 01.2024

Assistant CEO

JSC "Odema"
02.2017 - 05.2019

Head of Customs Clearance, Logistics

JSC "Tirimstom"
04.2013 - 02.2017

Accountant

JSC "Tirimstom"
09.2009 - 04.2013

MBA - Accounting, Analysis, Audit and Economics

Pridnestrovian State University of T.G. Shevchenko

Customs clearance specialist -

State Unitary Enterprise "Customs Clearance Specialist"

Transport logistics and foreign trade -

Training Center "Good School"

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Kateryna Naumenko