KATERYNA LISOVSKA
Port Moody,BC
Summary
Over 20 years of experience in sales, buying, and distribution, including 10+ years managing the national distribution of leading global brands in the action sports industry. Leveraged my expertise to expand the brand nationally, drive sales growth, and identify new market opportunities for additional product categories. Having a positive mindset and attitude, I position myself as an excellent performer, a team player, and, at the same time, a self-organized and detail-oriented individual. Performing excellent time management skills to solve complex problems, I find positive aspects in everything, and new opportunities in challenges. Profound knowledge in ERP (Oracle) and multiple B2B platforms, as well as general knowledge of the Amazon Seller platform, Domo Reporting, and EDI.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Representative II
Dakine Equipment LLC/JR286
Torrance, United States
10.2023 - 09.2025
- Provided effective customer service for all sales reps and customers by utilizing excellent time management skills and providing problem resolution in a timely manner.
- Oversaw order book management for assigned sales territories, ensuring 100% accuracy in order entry through ERP (Oracle) and B2B platforms.
- Streamlined return processing and resolved order-related issues for Amazon sellers and multiple VDC accounts, improving turnaround time and customer satisfaction.
- Performed the overall sales support functions in assigned sales rep territories (Canada).
- Monitored and responded to all direct email requests from customers and sales reps within 24 hours.
- Processed, maintained, and managed EDI customers and orders.
- Managed order maintenance and customer order-hold requests from sales reps or customers.
- Processed credit memos, returns, and exchanges following company policies and procedures.
- Worked closely with the Distribution Centre in the USA (Torrance) and Canada (A52 in Surrey) to assist with troubleshooting shipment delays, time-sensitive deliveries, price issues, short shipments, and backorders.
- Ensured comprehensive knowledge of sales programs and product launches, enabling accurate communication.
- Performed effective time management and the ability to work effectively in a team environment.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved product issues by collaborating with technical support teams.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Https://www.dakine.com/
Wholesale Brand Manager
GRAND X SPORT LLC ("EXTREMSTYLE")
Kyiv, Ukraine
10.2012 - 09.2023
- Oversaw national distribution and brand development for DAKINE (11 years) and HOKA One One (1 year), managing the full go-to-market process: from presenting new collections to wholesale partners, to driving retail chain sales across the Ukrainian market.
- B2B Sales and Marketing, including large order file management.
- Conducted market research to identify trends and consumer preferences for brand positioning.
- Oversaw budget allocation for marketing initiatives and promotional activities.
- Development of existing sales channels, control, and communication with key accounts.
- Led the implementation of seasonal business plans, optimizing processes and results.
- Organized a new product training and monitoring of sales personnel for own retail stores and dealers' stores.
- Organized and prepared showroom samples to ensure readiness for sales presentations.
- Analyzed competitor strategies to inform brand development and marketing decisions.
- Market analysis, competitive environment monitoring.
- Product and warranty issues control and implementation.
- Inventory control, daily communication with the logistics team, store managers, accounts receivable, and marketing.
- Implementation and control of the brand's international marketing strategy; annual and monthly marketing reports, and sales reports to upper management on a weekly basis.
- Participation in domestic and international trade shows (such as ISPO), sales meetings, and brand conferences.
- Developed brand strategies to enhance market presence and customer engagement.
- Managed social media campaigns to increase brand awareness and customer interaction.
- https://extremstyle.ua/ua
Education
Masters degree - Foreign Economic Activity
LVIV POLYTECHNIC NATIONAL UNIVERSITY
Lviv, Ukraine12-2006
Associate degree - Business Administration
LVIV VOCATIONAL COLLEGE OF HOTEL,TOURIST AND RESTAURANT SERVICES
Lviv, Ukraine06-2003
Skills
- Result-oriented approach to business
- Super organized
- Detail-oriented
- Action sports industry experience
- Efficient work with large amounts of information and databases
- Ability to prioritize tasks
- Work effectively under limited timeframes
- Proficiency in data analysis
- High proficiency in Microsoft Excel and PowerPoint
- EDI processing and order management
- Sales forecasting
- Proficiency in multiple reporting systems
- Adaptability and flexibility
- Creative problem solving
- Shipping procedures
- System implementation
- Key stakeholder relationship building
Find Me Online
https://www.linkedin.com/in/kateryna-lisovska-a17121189/, https://www.facebook.com/katya.lisovska
Accomplishments
- JR286 Leadership Academy Cohort in 2025
- Implemented new approach in daily communication with warehouse team to utilize effectively time-management
- Improved Open Order Report by using Domo reporting tools to provide the most effective data to our customers on weekly basis.
- Created SOP Playbook (70 pages) for my former position CSR.
Certification
- American Heart Association Heartsaver First Aid CPR AED Program (valid until 03/2027)
- Trained co-captain in Safety Committee (evacuation plan and using a fire extinguisher)
Languages
English
Full Professional
Ukrainian
Native/ Bilingual
Russian
Native/ Bilingual
Italian
Limited
German
Limited
References
References available upon request.
Timeline
Customer Service Representative II
Dakine Equipment LLC/JR286
10.2023 - 09.2025
Wholesale Brand Manager
GRAND X SPORT LLC ("EXTREMSTYLE")
10.2012 - 09.2023
Masters degree - Foreign Economic Activity
LVIV POLYTECHNIC NATIONAL UNIVERSITY
Associate degree - Business Administration
LVIV VOCATIONAL COLLEGE OF HOTEL,TOURIST AND RESTAURANT SERVICES