Kateryna Levytska
Toronto,Canada
Summary
Results-driven deployment professional with extensive experience and a commitment to high standards, recognised for exceptional project oversight and a proven ability to enhance deployment processes. Expertise in project management and stakeholder engagement, combined with strong analytical skills and strategic planning capabilities, ensures informed decision-making and impactful results. A collaborative team player adept at adapting to changing needs while consistently delivering reliable outcomes and fostering an environment of trust and cooperation. Proven success in managing teams and overseeing project execution highlights a focus on driving results and achieving organisational goals through effective leadership.
Overview
12
12
years of professional experience
Work History
Deployment Manager
Rallyware
05.2023 - Current
- Led deployment strategy for client projects, ensuring alignment with business objectives and timelines.
- Collaborated closely with development teams to ensure seamless integration of new features into existing systems, minimizing disruption to users during rollouts.
- Managed cross-functional teams to execute deployment plans, improving collaboration and project outcomes.
- Conducted regular reviews of deployment processes and tools to identify areas for optimization or enhancement, driving continuous improvement initiatives across the team.
- Coordinated communication efforts between all affected parties during complex deployments, ensuring clear expectations were set and met at every stage of the process.
Product Manager
Rallyware
02.2023 - Current
- Led cross-functional teams to define product vision and strategy.
- Developed and prioritized product roadmaps based on customer feedback and business goals.
- Conducted user research and usability testing to validate product concepts and features.
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Coordinated design meetings and decisions with internal departments and teams.
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
- Prioritized roadmap in order to achieve product goals and metrics.
- Analyzed market trends to identify new product opportunities and enhancements.
- Achieved significant improvements in customer retention by developing and implementing comprehensive feedback loop for continuous product enhancement.
Customer Success Associate
Rallyware
03.2021 - 02.2024
- Cultivated customer relationships to ensure satisfaction and retention.
- Implemented feedback mechanisms to enhance product offerings and services.
- Monitored customer health scores to proactively address potential issues.
- Collaborated with cross-functional teams to address client issues promptly, resulting in faster resolutions and increased client satisfaction.
- Developed tailored solutions for clients based on their unique needs, fostering long-term relationships and loyalty.
- Worked closely with technical support teams to troubleshoot and resolve complex issues maintaining open lines of communication with affected clients throughout the resolution process.
- Served as a liaison between sales teams and clients throughout the purchasing process, ensuring clear communication channels were maintained at all times leading up to successful transactions.
Customer Success Associate Lead
Rallyware
02.2022 - 02.2023
- Fostered strong client relationships through proactive communication and support.
- Implemented customer feedback mechanisms to enhance service delivery and product offerings.
- Collaborated with cross-functional teams to resolve client issues efficiently and effectively.
- Mentored junior associates, enhancing team performance and knowledge sharing within the department.
- Led initiatives aimed at optimizing customer engagement strategies across various platforms.
- Streamlined the onboarding process for new customers, ensuring timely product setup and seamless integration.
- Provided expert advice to customers regarding product features, usage, and best practices, enhancing their overall experience with the company.
- Participated in internal meetings to provide valuable feedback from clients that informed product development decisions and improvements.
Subject Matter Expert
Namecheap, Inc
03.2016 - 03.2021
- Developed training programs for new employees, fostering rapid adaptation to company tools and processes.
- Analyzed industry trends to inform strategic decisions and maintain competitive advantage in domain expertise.
- Mentored junior staff, promoting best practices in service delivery and technical proficiency across departments.
- Worked with Support Representatives, contributing to their professional growth and development.
- Optimized subject matter content by conducting extensive research and incorporating industry trends.
- Streamlined communication between departments, ensuring that project specifications were clearly understood and met.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Middle QA Analyst
Namecheap, Inc
04.2015 - 11.2019
- Collaborated with cross-functional teams to troubleshoot issues and enhance product functionality
- Conducted testing to validate the accuracy of the performed changes during the shift
- Analyzed test results and reported findings to QA manager
- Advocated for process improvements that increased testing efficiency
- Collaborated with cross-functional teams to ensure seamless integration of new features and bug fixes.
Customer Service Representative
Namecheap, Inc
09.2013 - 03.2016
- Provided exceptional customer support via chat, email, and phone to enhance user experience.
- Resolved technical issues by troubleshooting domain registration and hosting inquiries efficiently.
- Guided clients through product offerings to identify tailored solutions for their needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Participated in training programs to enhance product knowledge and customer service skills.
- Improved resolution time with effective problem-solving for customer complaints.
Education
Master's degree - Foreign Languages and Literatures, General
V. N. Karazin Kharkiv National University
06.2014
Skills
- Business Process
- Product Development
- Product Management
- Incident management
- Business analysis
- Release management
- Teamwork and collaboration
- Multitasking
- Problem-solving abilities
- Organizational skills
- Effective communication
- Analytical thinking
Languages
English
Full Professional
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Interests
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- Drawing and Painting
- Artificial Intelligence (AI) and Machine Learning
- Digital Art and Animation
Timeline
Deployment Manager
Rallyware
05.2023 - Current
Product Manager
Rallyware
02.2023 - Current
Customer Success Associate Lead
Rallyware
02.2022 - 02.2023
Customer Success Associate
Rallyware
03.2021 - 02.2024
Subject Matter Expert
Namecheap, Inc
03.2016 - 03.2021
Middle QA Analyst
Namecheap, Inc
04.2015 - 11.2019
Customer Service Representative
Namecheap, Inc
09.2013 - 03.2016
Master's degree - Foreign Languages and Literatures, General
V. N. Karazin Kharkiv National University
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