KATERYNA KUCHERENKO
Saint-Laurent,Canada
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
Work History
Customer service representative
COMPANY CANADA LIFE
12.2023 - 06.2024
- Received callers providing exceptional listening skills to determine the nature of their call in order to clearly and precisely address their inquiries in a professional manner
- Received numerous customer service awards for critical to quality accuracy, high turnovers
- Organized customer information and account data for business planning and customer service purposes
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Customer service agent
COMPANY ROGERS
12.2018 - 01.2022
- Assisted clients with account queries, billing issues and payments
- Collaborated with clientele to resolve bill disputes
- Sold phone plans, contracts and mobile devices
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously
Cashier
CLOTHING STORE H N M
01.2017 - 12.2017
- Proven ability to operate cash register and manage drawer
- Hands-on experience in accepting payments from customers and give change and receipts
- Exhibit high level energetic response to customers in store or on phone
- Proven ability to answer customers questions and give information
Store associate
CLOTHING STORE MOULIN ROSE
01.2014 - 12.2015
- Administer point of sale opening and closing procedures as per corporate policy
- Communicate with customers and co-workers to ensure exceptional customer care through company documents
- Determine customer needs and fit with total technology solution
- Receive and process payments
Receptionist
BRONZING STUDIO EKVATOR
01.2011 - 12.2011
- Greet costumers and identify their needs
- Maintain work schedules and make follow ups
- File and organize documents
- Receive and transfer telephone calls
Education
High School Diploma -
High School Emile-Legault
2016
Skills
Problem-solving abilities
Call Center Operations
Customer Education
Account updating
Brand representation
Shipping procedures understanding
Active Listening
Critical Thinking
Languages
English
Full Professional
French
Native or Bilingual
Russian
Native or Bilingual
Ukrainian
Native or Bilingual
Timeline
Customer service representative
COMPANY CANADA LIFE
12.2023 - 06.2024
Customer service agent
COMPANY ROGERS
12.2018 - 01.2022
Cashier
CLOTHING STORE H N M
01.2017 - 12.2017
Store associate
CLOTHING STORE MOULIN ROSE
01.2014 - 12.2015
Receptionist
BRONZING STUDIO EKVATOR
01.2011 - 12.2011
High School Diploma -
High School Emile-Legault
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