Kateryna Koval
Calgary,AB
Overview
4
4
years of professional experience
Work History
HR Manager
Zevs Security Agency
06.2021 - 03.2022
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Reviewed and screened applicant resumes to identify qualified candidate, overall performance of personnel.
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Maintained office supplies, distributed mail, and processed invoices for payment.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed over 50 customer calls per day
- Reduced recruitment costs by establishing strong relationships with job agencies and universities.
Hostess
MAMAN
01.2019 - 05.2021
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Conducted dining room and server checks to assess readiness for expected customer loads.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Shop Assistant
ODJI
11.2017 - 02.2018
- Completed daily tasks accurately and on-time to support shop needs.
- Greeted customers entering store and offered assistance with requirements.
- Checked incoming orders and organized new stock.
- Remained calm and composed in tense situations involving angry or upset customers.
Volunteer
Volunteer Center For Ukrainians
03.2022 - 05.2022
- Assisted with special events or programs.
- Maintained clean, neat and operational facilities to serve program needs.
- Greeted visitors and answered questions about program, requirements and opportunities.
Education
Bachelor - Psychology
Odesa I.I. Mechnikov National University
Odesa07.2019
Skills
- Active Listening and Communication
- HR processes
- Workforce Planning
- Team Player
- Stress resistance
- Computer Skills
- Employee Relations
Timeline
Volunteer
Volunteer Center For Ukrainians
03.2022 - 05.2022
HR Manager
Zevs Security Agency
06.2021 - 03.2022
Hostess
MAMAN
01.2019 - 05.2021
Shop Assistant
ODJI
11.2017 - 02.2018
Bachelor - Psychology
Odesa I.I. Mechnikov National University
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