Kateryna Koretska
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Server
Northwinds Brewhouse & Kitchen
05.2023 - 08.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Provided warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Customer Service Representative
Canadian Imperial Bank Of Commerce
08.2022 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Host
Northwinds Brewhouse & Kitchen
11.2022 - 05.2023
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
Legal Assistant
New Diagnostics
11.2021 - 01.2022
- Gathered and analyzed research data and presented reports of significant findings.
- Investigated facts with thorough research of public records and internet sources.
- Drafted and proofed legal correspondence to verify details and reduce errors.
- Assisted clients in formation, governance and dissolution of businesses.
Education
Bachelor of Arts - Law Studies
National Academy of Kyiv-Mohyla University
Kyiv, Ukraine07.2022
High School Diploma -
Lyceum "Intellect"
Kyiv, Ukraine06.2018
Skills
- Receiving Support
- Project Management Abilities
- Problem-Solving Ability
- Report Creation
- Guest Flow
Languages
English
Full Professional
Ukrainian
Native or Bilingual
Polish
Limited Working
Spanish
Limited Working
Timeline
Server
Northwinds Brewhouse & Kitchen
05.2023 - 08.2023
Host
Northwinds Brewhouse & Kitchen
11.2022 - 05.2023
Customer Service Representative
Canadian Imperial Bank Of Commerce
08.2022 - 08.2023
Legal Assistant
New Diagnostics
11.2021 - 01.2022
Bachelor of Arts - Law Studies
National Academy of Kyiv-Mohyla University
High School Diploma -
Lyceum "Intellect"
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