Kateryna Horbatova
Calgary,AB
Summary
Results-driven Retail Team Leader known for productivity and efficient task completion. Possess specialized skills in inventory management, customer service excellence, and team motivation. Excel in communication, problem-solving, and adaptability, ensuring seamless operations and positive shopping experiences.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Retail Team Leader
Sportchek
, AB
07.2024 - Current
- Resolved customer complaints in a professional manner.
- Coordinated with store managers to ensure product availability and efficient stock management.
- Described merchandise and explained use, operation and care.
- Answered store and merchandise questions and led customers to wanted items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Analyzed weekly reports to identify areas of improvement within the store environment.
- Provided training and guidance to new team members on store processes, policies and customer service.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Communicated effectively with other departments to ensure smooth running of day-to-day operations.
- Monitored daily operations including cash handling, opening and closing procedures and security policies.
- Ensured compliance with health and safety regulations throughout the store premises.
- Handled escalated customer inquiries in a professional manner.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Recommended, selected and located merchandise based on customer desires.
- Developed action plans for increasing sales revenue through promotional activities such as discounts or special offers.
Sales Associate
Suzy Shier
Calgary, AB
09.2023 - 07.2024
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Upsold additional items based on customer interests and needs.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Placed special orders or called other stores to find desired items.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Adapted sales strategies based on customer interactions and feedback to improve results.
Education
Vocational Secondary Education - Medicine
Kyiv Medical School
Ukraine08-2021
Skills
- Clear communication
- Team leadership
- Conflict resolution
- Merchandising strategies
- Sales forecasting
- Delegation
- Cash handling procedures
- Customer relationship management
- Attention to detail
- Time management
Languages
Ukrainian
First Language
English
Proficient (C2)
C2
Russian
Proficient (C2)
C2
Certification
- CPR certification
Timeline
Retail Team Leader
Sportchek
07.2024 - Current
Sales Associate
Suzy Shier
09.2023 - 07.2024
Vocational Secondary Education - Medicine
Kyiv Medical School