Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kateryna Furman

Canada,Longueuil,QC

Summary

Guest-focused professional with international experience in airport operations, hospitality coordination, and high-pressure service environments. Strong background in handling complex situations, calming distressed clients, and delivering solutions in real time. Recognized for discipline, emotional control, and the ability to perform at a high level in fast-paced, people-driven settings. Multilingual and highly adaptable, with a strong commitment to exceptional guest experience.

Overview

8
8
years of professional experience

Work History

Model

Self Employed
01.2019 - Current
  • Adapted quickly to changing environments for continued professionalism under pressure.
  • Remained focused, motivated and professional throughout long shoots and events.
  • Promoted products and services by posing for commercials, live shows, and photo shoots.
  • Understood fashion trends to accurately portray brand and client briefs.
  • Posed for photo shoots to showcase clothing designs and accessories.

Passenger Service Agent

Airway Interline
06.2024 - 06.2025

• Managed flight cancellations and major disruptions, providing immediate solutions to affected passengers.

• Distributed hotel, meal, and transportation vouchers according to airline policies.

• Rebooked passengers on alternative flights and coordinated next available connections.

• De-escalated tense and emotional situations, calming distressed and frustrated passengers.

• Provided clear communication and support during delays, cancellations, and schedule changes.

• Coordinated accommodation, transportation, and meal arrangements for stranded passengers.

• Created and maintained detailed flight tracking tables for multiple partner airlines.

• Dispatched flight crews and coordinated crew logistics across partner airlines.

• Worked under high pressure and time-sensitive conditions while maintaining accuracy and professionalism.

• Handled large volumes of passengers during irregular operations and peak disruption periods.

Customer Service Representative

Costco
03.2023 - 08.2024

• Maintained strict hygiene and food safety standards in

accordance with company and health regulations.

• Handled customer inquiries and suggestions courteously.

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

• Answered customer telephone calls to avoid on-hold wait times.

• Always eager to assist visitors and consistently treat all requests with respect and professionalism.

• Handled high-volume service during peak hours while maintaining accuracy and quality.

• Kept work area clean, organized, and compliant with sanitation procedures.

• Worked efficiently as part of a team to meet daily production and service targets.

Ballet Dancer

Virsky Company
08.2017 - 08.2022

• Trained and rehearsed daily under intense physical and artistic demands.

• Performed in high-level productions, concerts, and international tours.

• Learned and executed new choreography under tight deadlines.

• Maintained strict discipline, punctuality, and professional standards at all times.

• Worked effectively within a large ensemble, adapting quickly to changes and direction.

• Demonstrated high stress tolerance and mental resilience in a competitive environment.

Ballet Teacher

School Of Classical Ballet Natalia And Alexander Donets
09.2020 - 03.2022
  • Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
  • Planned, prepared and delivered lesson plans introducing students to dance techniques and ballet positions.
  • Trained dancers for international competitions, and also know how to turn ballet from a dream into a reality for those who do it not professionally.
  • Communicated with students and parents in person, via email and by phone to resolve issues and answer questions.

Education

Bachelor Degree - Philology – German Language & Translation

Kyiv National Linguistic University
Kyiv, Ukraine
09.2016

Bachelor Of Choreography - Classical Ballet,Ukrainian Folk Dance,

CHOREOGRAPHIC SCHOOL With The Virsky Ensemble
Kyiv, Ukraine
07-2020

Certificate - French Language Studies

Quebec Government Francization Program
Saint-Hubert,QC
12-2025

Skills

  • Guest Relations & Customer Support
  • Conflict Resolution & De-escalation
  • Ability to Work Under Extreme Pressure
  • High-Volume Client Handling
  • Multitasking in Fast-Paced Environments
  • Real-Time Problem Solving
  • Professional Verbal Communication
  • International Client Interaction
  • Teamwork in Large Teams
  • Strict Discipline & Punctuality
  • Emotional Control in Stressful Situations
  • Adaptability & Flexibility
  • Attention to Detail
  • Fast learner

Languages

English
Advanced (C1)
Ukrainian
Bilingual or Proficient (C2)
Russian
Bilingual or Proficient (C2)
Spanish
Elementary
French
Limited Working

Timeline

Passenger Service Agent

Airway Interline
06.2024 - 06.2025

Customer Service Representative

Costco
03.2023 - 08.2024

Ballet Teacher

School Of Classical Ballet Natalia And Alexander Donets
09.2020 - 03.2022

Model

Self Employed
01.2019 - Current

Ballet Dancer

Virsky Company
08.2017 - 08.2022

Bachelor Degree - Philology – German Language & Translation

Kyiv National Linguistic University

Bachelor Of Choreography - Classical Ballet,Ukrainian Folk Dance,

CHOREOGRAPHIC SCHOOL With The Virsky Ensemble

Certificate - French Language Studies

Quebec Government Francization Program
Kateryna Furman