
Guest-focused professional with international experience in airport operations, hospitality coordination, and high-pressure service environments. Strong background in handling complex situations, calming distressed clients, and delivering solutions in real time. Recognized for discipline, emotional control, and the ability to perform at a high level in fast-paced, people-driven settings. Multilingual and highly adaptable, with a strong commitment to exceptional guest experience.
• Managed flight cancellations and major disruptions, providing immediate solutions to affected passengers.
• Distributed hotel, meal, and transportation vouchers according to airline policies.
• Rebooked passengers on alternative flights and coordinated next available connections.
• De-escalated tense and emotional situations, calming distressed and frustrated passengers.
• Provided clear communication and support during delays, cancellations, and schedule changes.
• Coordinated accommodation, transportation, and meal arrangements for stranded passengers.
• Created and maintained detailed flight tracking tables for multiple partner airlines.
• Dispatched flight crews and coordinated crew logistics across partner airlines.
• Worked under high pressure and time-sensitive conditions while maintaining accuracy and professionalism.
• Handled large volumes of passengers during irregular operations and peak disruption periods.
• Maintained strict hygiene and food safety standards in
accordance with company and health regulations.
• Handled customer inquiries and suggestions courteously.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered customer telephone calls to avoid on-hold wait times.
• Always eager to assist visitors and consistently treat all requests with respect and professionalism.
• Handled high-volume service during peak hours while maintaining accuracy and quality.
• Kept work area clean, organized, and compliant with sanitation procedures.
• Worked efficiently as part of a team to meet daily production and service targets.
• Trained and rehearsed daily under intense physical and artistic demands.
• Performed in high-level productions, concerts, and international tours.
• Learned and executed new choreography under tight deadlines.
• Maintained strict discipline, punctuality, and professional standards at all times.
• Worked effectively within a large ensemble, adapting quickly to changes and direction.
• Demonstrated high stress tolerance and mental resilience in a competitive environment.