Kateryna Franco
Felton
Summary
Customer-focused professional with 9 years of experience in fast-paced, client-facing roles, including real estate and hospitality. Known for strong communication, organization, and problem-solving skills, with a proven ability to manage detailed bookings, timelines, and high-expectation clients. Reliable, adaptable, and detail-oriented, with a calm approach to handling changes and delivering seamless, efficient experiences for clients and teams.
Overview
8
8
years of professional experience
Work History
Real Estate Agent
Room Real Estate
Felton
03.2024 - Current
- Conducted property showings and open houses for potential buyers.
- Developed marketing materials to promote listings across various platforms.
- Negotiated contracts and agreements between buyers and sellers effectively.
- Collaborated with mortgage lenders to facilitate financing options for clients.
- Utilized CRM software to track leads and manage client interactions efficiently.
Server Supervisor
Casa Nostra Restaurant
Ben Lomond
09.2021 - 05.2023
- Supervised daily operations of restaurant service staff for optimal workflow.
- Assisted in resolving customer complaints to maintain positive dining experiences.
- Conducted staff meetings to discuss service improvements and team performance.
- Provided ongoing support to servers while they are on the job.
- Managed cash register transactions accurately and efficiently.
- Trained new servers on proper food handling techniques.
Server
Bocho Sushi
Las Vegas
12.2017 - 03.2020
- Provided exceptional customer service in fast-paced dining environment.
- Provided excellent customer service to ensure satisfaction.
- Provided exceptional service to high volume of daily customers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Assisted in training new servers.
Education
Some College (No Degree) - English Interpreter
Kyiv National Linguistics University
Kyiv, Ukraine Skills
- Marketing strategies
- Client relationship management
- CRM software utilization
- Effective communication
- Problem solving
- Adaptability to change
- Social media marketing
Languages
English
Native/ Bilingual
Ukrainian
Native/ Bilingual
Russian
Native/ Bilingual
References
References available upon request.
Timeline
Real Estate Agent
Room Real Estate
03.2024 - Current
Server Supervisor
Casa Nostra Restaurant
09.2021 - 05.2023
Server
Bocho Sushi
12.2017 - 03.2020
Some College (No Degree) - English Interpreter
Kyiv National Linguistics University