KATERYNA FADIEIEVA
Calgary,AB
Summary
Highly motivated to contribute significantly my knowledge developed through past work experience in the area of hospitality and tourism, thereby increasing the number of satisfied guests.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lobby Bar Supervisor
Maxx Royal Resort Hotel
2022.04 - 2023.11
- Managing working process at Lobby Bar, Patisserie and Chocolate Bar
- Preparing weekly work schedules for staff and finding suitable replacements in cases of staff absence
- Training of new employees as well as continuous training of existing staff
- Maintain high-quality service standards
- Responding to customer complaints and resolving them effectively
- Handling staff payroll, vacation requests, and other administrative duties related to operations.
Hostess
Maxx Royal Resort Hotel
2021.04 - 2022.11
- Preparing restaurants for service
- Organization and scheduling reservations for 3 restaurants
- Greeting guests at entrance, seating them at tables
- Providing guests all necessary information about restaurant and menu
- Responding to complaints and helping to resolve them
- Assisting to restaurant manager and making reports
- Providing excellent customer service.
Hostess
InterContinental Hotels Group
2019.09 - 2020.06
- Preparing restaurant for service
- Organization of business breakfasts and business lunches
- Greeting guests at entrance, seating them at tables
- Providing guests all necessary information about restaurant and menu
- Responding to complaints and helping to resolve them
- Answering phone calls, taking reservations and providing information
- Training of waiters and assisting to supervisor
- Providing excellent customer service.
Hostess
Kuum Hotel & Spa
2019.06 - 2019.08
- Preparing restaurant/beach club for service
- Meeting and greeting guests
- Taking customer orders and delivering food and beverages
- Responding to complaints and helping to resolve them
- Answering phone calls, taking reservations and providing information
- Providing excellent customer service.
Tour Guide
Anex Tour
2017.05 - 2019.03
- Meeting and greeting guests at airport/hotel
- Accompanying guests to airport/hotel
- Providing all necessary information about country, culture, hotel
- Assisting guests during check-in / check-out
- Organizing and leading excursions/info-tours
- Responding to complaints and helping to resolve them.
Tour Guide
Kilit Global Tourism
2016.05 - 2016.10
- Meeting and greeting guests at airport/hotel
- Accompanying guests to airport/hotel
- Providing to guests all necessary information about country, culture, hotel
- Assisting guests during check-in / check-out
- Organizing and leading excursions/info-tours
- Responding to complaints and helping to resolve them.
Airport Representative
Coral Travel
2015.05 - 2015.10
- Meeting and greeting guests at airport
- Scanning vouchers and providing guest information about transfer to hotels
- Responding to complaints and helping to resolve them.
Education
Bachelor's degree - Hotel and Restaurant Management
KHARKIV STATE UNIVERSITY OF FOOD TECHNOLOGY AND TRADE
Ukraine01.2016
Assoсciate Degree - Restaurant Service
DNIPROPETROVSK COLLEGE OF TECHNOLOGY AND ECONOMIC
Dnipro01.2014
Skills
- Advanced public speaking skills
- Ability to work under pressure, responsible and multitask
- Excellent communication skills
- Comfortable working in team as well as independent
- Leadership skills
- Successful conflicts resolution during emergency situations
- Electronic ordering systems, MICROS and cash handling experience
- Cleanliness and hygiene
- Food safety understanding
Job Title
Hostess
Certification
ProSeve Liquor Staff Training
AGLC
Feb 2024 - Feb 2029
Languages
English
Turkish
Russian
Ukrainian
Timeline
Lobby Bar Supervisor
Maxx Royal Resort Hotel
2022.04 - 2023.11
Hostess
Maxx Royal Resort Hotel
2021.04 - 2022.11
Hostess
InterContinental Hotels Group
2019.09 - 2020.06
Hostess
Kuum Hotel & Spa
2019.06 - 2019.08
Tour Guide
Anex Tour
2017.05 - 2019.03
Tour Guide
Kilit Global Tourism
2016.05 - 2016.10
Airport Representative
Coral Travel
2015.05 - 2015.10
Bachelor's degree - Hotel and Restaurant Management
KHARKIV STATE UNIVERSITY OF FOOD TECHNOLOGY AND TRADE
Assoсciate Degree - Restaurant Service
DNIPROPETROVSK COLLEGE OF TECHNOLOGY AND ECONOMIC
ProSeve Liquor Staff Training
AGLC
Feb 2024 - Feb 2029
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