Hi, I’m
Katerina Silbermayr
Oakville
Summary
A dynamic professional with experience working in a vast amount of industries. Committed to delivering exceptional customer service and excelling in relationship building and adaptability. Continuously demonstrating self growth, strong decision-making skills, reliability in fast-paced environments, showcasing strong communication and problem-solving skills.
Overview
10
years of professional experience
1
Certification
Work History
YMCA of Oakville
Enhanced Support/ Support Staff
03.2024 - Current
Job overview
- Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
- Developed and implemented behavior management plans.
- Supported diverse learners by adapting teaching methods to meet individual student needs and learning styles.
- Maintained accurate documentation of student progress, behavior incidents, medical forms or incident reports
- Collaborated with fellow educators to create a cohesive educational experience across all classrooms within the center.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
Discount Hunters
Warehouse Manager
02.2023 - 03.2024
Job overview
- Improved efficiency and accuracy in order picking and packing processes, using technology to guide and verify worker activities.
- Increased customer satisfaction by ensuring orders were accurately and promptly fulfilled, leading to repeat business and positive reviews.
- Provided reliable support to colleagues during busy periods or staff shortages, demonstrating adaptability across various roles within the organization when needed.
- Ensured accuracy of item descriptions by conducting thorough research and fact-checking prior to catalog creation.
- Improved inventory management practices through consistent monitoring, tracking, and documentation of auction items.
Moores Clothing For Men
Wardrobe Consultant
11.2022 - 02.2023
Job overview
- Enhanced client satisfaction by providing personalized shopping experiences tailored to individual needs and preferences.
- Delivered exceptional customer service with prompt follow-up communication to address any concerns or questions.
- Collaborated effectively with other professionals such as tailors and photographers to ensure optimal results for clients.
- Assisted clients with special event styling, ensuring they looked polished and well-dressed for important occasions.
Piazza Birstro
Server
06.2022 - 02.2023
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Lettuce Love Cafe
Barista
09.2021 - 06.2022
Job overview
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
The Village Winemaker
Assistant Winemaker
03.2019 - 06.2022
Job overview
- Streamlined bottling processes by designing and executing efficient production schedules.
- Enhanced wine quality by implementing rigorous fermentation monitoring and management techniques.
- Washed production lines and storage containers to maintain clean and efficient work areas.
- Safeguarded wine quality by managing barrel inventory, including cleaning, sanitizing, filling, stacking, topping off, and sampling finished products.
The WORKS Gourmet Burger Bistro
Server
04.2018 - 06.2021
Job overview
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Improved dining experience by providing prompt, attentive service to guests.
Suzy Shier
Sales Associate
10.2018 - 07.2019
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
Melanie Lyne
Service Coordinator
10.2018 - 07.2019
Job overview
- Maximized shelf space utilization by optimizing product displays, leading to increased product visibility.
- Increased sales by establishing strong relationships with clients and understanding their needs.
- Assisted store managers in crafting visually appealing merchandise displays that aligned with seasonal themes or promotions.
- Organized successful in-store events that attracted new customers and boosted overall sales figures.
- Collaborated with marketing teams on promotional campaigns, driving higher customer engagement and loyalty.
Town of Oakville
Summer Camp Counselor
07.2015 - 08.2018
Job overview
- Led groups of children safely through variety of camp activities.
- Organized and guided group activities by leading, coaching, and participating with campers.
- Managed daily operations of camp programs, ensuring smooth transitions between activities and maintaining participant engagement throughout the day.
- Fostered a supportive and inclusive environment for all campers, promoting teamwork and respect among peers.
- Participated in meetings to coordinate with other staff on campers' progress, issues and goal achievement.
- Communicated with families to keep parents informed on child's camp experience and address any concerns or issues.
- Administered first aid quickly to provide health and safety to campers.
- Maintained accurate records of camper attendance, medical information, and incident reports as required by regulatory standards.
- Organized special events such as talent shows or field trips, creating memorable experiences for all participants.
- Enhanced camper experience by planning and executing diverse activities tailored to age groups and interests.
Education
Sheridan College Institute of Technology And Advanced LearningOakville, ON
Diploma from Social Service Work
04-2022
Skills
- Relationship building
- Decision-making
- Verbal and written communication
- Adaptability and flexibility
- Documentation
- Fast learner
- Customer service
- Time management
Certification
- Smart Serve- Ontario Issued Oct 2024 · Expires Oct 2029
- Standard First Aid, CPR and AED-American Red Cross Issued Jan 2024 · Expires Jan 2027
- SAFE TALK- Living Works Issued Feb 2021
- Human Rights 101-Ontario Human Rights Commission Issued Sep 2020
- Principles of Healthy Child Development- HIGH FIVE® Global Issued May 2015
Timeline
Enhanced Support/ Support Staff
YMCA of Oakville
03.2024 - Current
Warehouse Manager
Discount Hunters
02.2023 - 03.2024
Wardrobe Consultant
Moores Clothing For Men
11.2022 - 02.2023
Server
Piazza Birstro
06.2022 - 02.2023
Barista
Lettuce Love Cafe
09.2021 - 06.2022
Assistant Winemaker
The Village Winemaker
03.2019 - 06.2022
Sales Associate
Suzy Shier
10.2018 - 07.2019
Service Coordinator
Melanie Lyne
10.2018 - 07.2019
Server
The WORKS Gourmet Burger Bistro
04.2018 - 06.2021
Summer Camp Counselor
Town of Oakville
07.2015 - 08.2018
Sheridan College Institute of Technology And Advanced Learning
Diploma from Social Service Work
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