Katerina Ntino
Toronto,ON
Summary
Dynamic and personable bartender with a genuine passion for the craft and hospitality. With a strong foundation built over 7 years of experience in customer service, I thrive in fast-paced environments where I can showcase my creativity and commitment to exceeding expectations. With a keen eye for detail and a dedication to continuous improvement, I am eager to contribute to a team committed to providing exceptional drinking experiences.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bartender
Taverna Mercatto
Toronto, ON
08.2021 - Current
- Successfully took on the role of service bartender
- Thrive in a fast-paced environment, efficiently handling high volumes of drink orders during peak hours
- Provided friendly and efficient service to guests, building rapport and fostering repeat business
- Prepared and served a wide variety of drinks, including classic cocktails and house specialties
- Maintained cleanliness and organization of bar area, adhering to health and safety standards
- Assisted with special events and private functions, ensuring smooth operation of the bar service
- Collaborated with kitchen staff to achieve timely delivery of food and beverages, enhancing overall guest experience
- Received commendations for upselling and promoting specialty cocktails and premium spirits
- Provided detailed menu descriptions, recommendations, and attentive service to enhance the dining experience
- Managed multiple tables and bar guests simultaneously, ensuring prompt and courteous service
Server
Her Father's Cider Bar + Kitchen
Toronto, ON
05.2021 - 10.2021
- Success multitasking while remaining professional and courteous in fast-paced environments
- Dedicated to ensuring customer satisfaction by remaining accessible and friendly
- Successfully operated TouchBistro POS System
- Quickly clean and set tables to maximize table turnover and restaurant efficiencies
- Prioritize and coordinate execution of tasks accordingly
- Served guests efficiently, handling busy times with ease, professionalism, and smiles
Bartender
The Builders Arms
London, Greater London
12.2019 - 03.2020
- Seamlessly transition between bartending and serving duties to provide exceptional customer service
- Craft and serve a variety of cocktails, beers, and wines with accuracy and efficiency during high-volume shifts
- Engage with guests to recommend menu items, take orders, and accommodate special requests, fostering a welcoming atmosphere
- Maintain cleanliness and organization of bar area and dining sections, adhering to health and safety protocols
- Mixed and served drinks according to established recipes and garnishing beverages
- Managed cash transactions and operated point-of-sale systems with accuracy and efficiency
- Assisted in setting up and breaking down bar and dining areas, including restocking supplies and cleaning equipment
- Collaborated with colleagues to maintain a positive team environment and exceed guest expectations
Bartender/Server
7 West Café
Toronto, ON
03.2016 - 08.2019
- Fulfill dual roles with proficiency, serving guests in the dining area and mixing drinks behind the bar in a bustling restaurant
- Provide prompt and attentive service, taking food and drink orders
- Craft classic and specialty cocktails with precision and creativity
- Engage with guests to recommend menu items, answer questions, and accommodate special requests, ensuring a memorable dining experience
- Handle cash and credit card transactions accurately, process orders efficiently, and maintain organized cash handling procedures
- Assist in maintaining cleanliness and organization of the bar area, including restocking supplies, cleaning equipment, and sanitizing surfaces
- Collaborate with colleagues and management to ensure smooth operations and uphold high standards of service and hospitality
Education
Diploma - Early Childhood Education
Anderson College
05-2016
Bachelor of Arts - Psychology
Thompson Rivers University
Kamloops, NoneSkills
- Bartending
- Server
Certification
Smart Serve, 01/01/23, 01/01/28
Additional Information
Proficient in preparing a wide variety of cocktails, including classic recipes., Able to work quickly and efficiently in a fast-paced environment., Maintaining a well-organized bar area, including stocking supplies, managing inventory, and keeping equipment clean and in good working condition., Understanding and adhering to laws and regulations regarding responsible alcohol service, including checking identification and monitoring guest intoxication levels., Working collaboratively with colleagues, including bartenders, servers, and kitchen staff, to coordinate orders, support each other during busy periods, and maintain a cohesive team environment.
Timeline
Bartender
Taverna Mercatto
08.2021 - Current
Server
Her Father's Cider Bar + Kitchen
05.2021 - 10.2021
Bartender
The Builders Arms
12.2019 - 03.2020
Bartender/Server
7 West Café
03.2016 - 08.2019
Diploma - Early Childhood Education
Anderson College
Bachelor of Arts - Psychology
Thompson Rivers University