Katerina Kourbetis
Toronto,ON
Summary
- Effective advisor communicates well with people of all ages and backgrounds.
- Excellent eye for detail enabling quick identification of areas for improvement and suggesting strategies to help businesses reach goals.
- Focused on introducing efficient systems and processes.
- Good listening skills combined with an attentive and detail-orientated nature.
- Past volunteer work at Diefenbaker Elementary School with 2 years of experience working with children and supporting teachers in school setting.
- Provided clerical, academic, and social support to struggling students.
- Worked with classroom teachers to learn appropriate plans for each student.
- Fluent in English and Greek language.
- Comfortable working in a fast-paced environment attending to customer service needs including product questions, issue resolution, and order processing.
Overview
2
2
years of professional experience
Work History
OMP Consulting Inc
John Andriopoulos, +1 (416) 839-2050
12.2020 - 05.2023
- Managed account invoices
- completed cash transactions from clients either in person or over the phone
- provided best-in-class customer service as I was the first contact with clients
- Evaluated customer needs and feedback to drive product and service improvements.
- Created and developed detailed work plans to meet business priorities and deadlines.
Education
No Degree - Psychology
Toronto Metropolitan University
251 Jarvis St, Toronto, ON06.2026
High School Diploma -
East York Collegiate Institute
650 Cosburn Ave., East York, ON10.2022
School Credit - Greek
George S Henry Academy
200 Graydon Hall Dr, North York, ON06.2022
No Degree -
Metamorphosis Greek Orthodox School
30 Scarsdale Rd, North York, ON06.2018
Skills
- Call Answering and Routing
- Company Standards
- Phone Systems
- Visitor Relations
- Credit Card Payments
- Payment Coordination
- Client Satisfaction
- Guest inquiries
Timeline
OMP Consulting Inc
John Andriopoulos, +1 (416) 839-2050
12.2020 - 05.2023
No Degree - Psychology
Toronto Metropolitan University
High School Diploma -
East York Collegiate Institute
School Credit - Greek
George S Henry Academy
No Degree -
Metamorphosis Greek Orthodox School
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