Katerina Kourbetis
Toronto,ON
Summary
- Offering strong communication and organizational skills, eager to learn and develop in retail environment. Delivers ability to quickly grasp new systems and procedures while maintaining attention to detail. Ready to use and develop customer service and cash handling abilities in Cashier role.
- Good listening skills combined with an attentive and detail-orientated nature.
- Past volunteer work at Diefenbaker Elementary School with 2 years of experience working with children and supporting teachers in school setting.
- Fluent in English and Greek language.
- Comfortable working in a fast-paced environment attending to customer service needs including product questions, issue resolution, and order processing.
- Friendly and reliable with positive attitude and excellent customer service skills.
- Hospitality professional with background in creating seamless and enjoyable dining experiences for guests. Known for effectively managing guest interactions, reservations, and seating arrangements while maintaining positive and organized environment.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Cashier and Sales Associate
HomeSense
50 Ashtonbee Rd, Scarborough
09.2023 - Current
- Managed account invoices
- completed cash transactions from clients either in person and have assisted customers over the phone
- provided best-in-class customer service as I was the first contact with clients
- Evaluated customer needs and feedback to drive product and service improvements.
- Created and developed detailed work plans to meet business priorities and deadlines.
- Processed customer transactions efficiently using point-of-sale systems.
- Take Part in Health and Safety Activities every month to ensure to maintain a safe workplace
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Restaurant Hostess
Astoria Shish Kebob House
390 Danforth Avenue
09.2021 - 06.2023
- Greeted guests warmly, ensuring a positive first impression and fostering a welcoming atmosphere.
- Managed reservations efficiently, maximizing seating capacity during peak hours.
- Coordinated with servers and kitchen staff to streamline guest service and enhance operational flow.
Education
No Degree - Psychology
Toronto Metropolitan University
251 Jarvis St, Toronto, ON 09.2022 - 04.2027
High School Diploma -
East York Collegiate Institute
650 Cosburn Ave., East York, ON10.2022
School Credit - Greek
George S Henry Academy
200 Graydon Hall Dr, North York, ON06.2022
No Degree -
Metamorphosis Greek Orthodox School
30 Scarsdale Rd, North York, ON06.2018
Skills
- Customer service
- Patience and empathy
- Payment Coordination
- Team collaboration
- Greeting guests
- Reservation handling
- POS systems