Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Katerina Ishmael

Ottawa,ON

Summary

Dedicated and compassionate nursing student at the University of Ottawa seeking a part time position. Bilingual in English and French with a strong academic background, leadership training, and a passion for helping others. Positive and upbeat professional knowledgeable about safety standards, customer relations and child care. Highly professional, team-oriented and proactive in organizing workflows and resources to meet shift demands.

Experienced with team leadership, ensuring smooth operations and high productivity. Utilizes effective conflict resolution and strategic planning to maintain positive work environment.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Shift Supervisor

White Mountain Ice cream
05.2023 - Current
  • Delivered friendly, efficient service in a fast-paced environment
  • Maintained cleanliness and organization in the shop
  • Handled cash and customer transactions accurately
  • Developed time management and multitasking skills
  • Completed store opening and closing procedures and balanced tills.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Nanny

Private Family
05.2019 - Current
  • Provided compassionate, attentive care to a child with complex medical and developmental needs
  • Assisted with daily routines including feeding, mobility support, and medication reminders
  • Collaborated closely with parents and health care providers to ensure consistency in care
  • Fostered a safe, engaging environment focused on the child's emotional and physical well-being


Education

Bachelor of Science in Nursing - Nursing

University of Ottawa
Ottawa
06-2029

High School Diploma -

Kingston Secondary School
Kingston, ON
06-2024

Skills

  • Cash handling
  • Workplace safety
  • Effective communication
  • Bilingual
  • Customer-oriented
  • Child care experience
  • Staff management

Certification

  • French Immersion Certificate, DELF B1 Certification - French Language Proficiency (CEFR Standard)
  • Leadership in Training Course
  • Basic life support certification, (advanced CPR)
  • ADOA course

Languages

French
Native or Bilingual
English
Native or Bilingual

Timeline

Shift Supervisor

White Mountain Ice cream
05.2023 - Current

Nanny

Private Family
05.2019 - Current

Bachelor of Science in Nursing - Nursing

University of Ottawa

High School Diploma -

Kingston Secondary School

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Katerina Ishmael