KATERINA GRIBKOVA
Toronto,Ontario
Summary
Dynamic and client-oriented professional with a strong work ethic and love for travel and customer service. Proven track record at achieving 100% client satisfaction through exceptional customer service and strong organizational skills. Expert in conflict management and fluent in English, Estonian, Russian, and Portuguese. I thrive in fast-paced environments and adapt well to diverse situations. I excel in fostering relationships and enhancing client experiences and referrals.
Overview
19
19
years of professional experience
Work History
Licensed Real Estate Sales Representative/ Realtor
RE/MAX Ultimate Realty Inc Brokerage
836 Dundas St West, Toronto, ON, M6J 1V5
08.2021 - Current
- Managed client relationships and provided outstanding customer service, earning a 100% client satisfaction and repeat business
- Worked closely with clients to facilitate appropriate loans, inspections and credit reports, while managing deadlines
- Collaborated with other agents to facilitate smooth transactions for both buyers and sellers.
- Guided first-time homebuyers through the entire process, alleviating anxieties and ensuring seamless experiences.
- Generated new leads by attending networking events and building relationships within the community.
- Assisted clients with navigating complex financial processes, helping them secure mortgage loans and navigate closing procedures.
- Increased client satisfaction by providing exceptional customer service in all real estate transactions.
- Organized open houses and private showings for potential buyers, showcasing properties in their best light.
- Resolved conflicts during negotiations by finding mutually beneficial solutions for all parties involved.
- Built a strong referral network through satisfied clients who recommended my services to others in need of real estate assistance.
Licensed Real Estate Sales Representative/Realtor
CENTURY 21 Best Sellers Ltd
4 Robert Speck Pkwy, Mississauga, ON, L4Z 1S1
10.2020 - 07.2021
- Functioned as a dedicated agent in one of the city's busiest real estate offices
- Implemented effective time management strategies to juggle multiple clients needs while maintaining a high level of service quality.
Licensed Real Estate Sales Representative/ Realtor
HomeLife/Cimerman Real Estate Ltd., Brokerage
909 Bloor St West, Toronto, ON, M6H 1L2
05.2017 - 10.2020
Pharmacy Technician
Downtown Dispensary 2 Pharmacy
1678 Dufferin St, Toronto, ON, M6H 3M1
03.2018 - 04.2020
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Pharmacy Technician
College Medical Pharmacy
474 College St, Toronto, ON, M6G 1A4
04.2013 - 02.2017
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Counseled customers on medications, appropriate dosage and potential side effects.
- Resolved third-party billing, computer system and customer service issues.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
Salon Manager
Beauty Bar Hair And Tanning Salon
699 College St W, Toronto, ON, M6G 1B9
03.2012 - 03.2014
- Maintained a clean, safe, and welcoming environment for clients and employees alike.
- Resolved employee conflicts and maintained a positive work atmosphere through effective communication techniques
- Enhanced customer satisfaction by providing exceptional salon services and personalized consultations.
- Managed inventory effectively, reducing waste and ensuring timely product restocking.
- Managed cash flow, business transactions, banking, and accounting
- Oversaw salon employee performance, facility cleanliness, and sales.
- Established strong relationships with vendors, negotiating favorable terms and pricing for salon supplies.
- Trained and supervised salon staff on best practices, sales techniques and customer service.
Medical Office Assistant
Dr. Romana Fagan's Family Practice
71 Howard Park Ave - Suite 1, Toronto, ON, M6R 1V7
03.2012 - 04.2013
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
General Manager
Dragoes Sports Bar & Grill
703 College St, Toronto, ON, M6G 1C2
11.2008 - 08.2012
- Maintaining inventory and cash reconcilliation
- Managed budget implementations, employee reviews, training and schedules
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Handled problematic customers and clients to assist employees and maintain excellent customer service.
Restaurant General Manager/Business Owner
Restaurant And Grill Big Frango
Porto, Portugal
01.2005 - 11.2008
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Interviewed, selected, trained, and supervised staff.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Trained and motivated employees to perform daily business functions.
Education
RECO License - Real Estate Sales Representative/Realtor
OREA Ontario Real Estate College
15 Kern Rd, North York, ON, M3B 1S903.2017
Diploma in Medical Office Assistant - Medical Administrative Assistant
Academy Of Learning Career College
1255 Bay St., Toronto, ON, M5R 2A903.2013
Diploma In Tourism And Hotel Management - Tourism And Hospitality
Estonian College Of Tourism And Hotel Management
09.2001
Skills
- Customer Service
- Verbal Communication
- Client-oriented
- Open Minded
- Conflict Management
- Cultural Awareness
- Strong organizational skills
- Reliability
- CPR/Basic First Aid
- Proficient in speaking English, Russian, Portuguese
- Team player
- Flexible
Languages
English
Full Professional
Estonian
Native or Bilingual
Russian
Native or Bilingual
Portuguese
Full Professional
Spanish
Limited Working
French
Elementary
Timeline
Licensed Real Estate Sales Representative/ Realtor
RE/MAX Ultimate Realty Inc Brokerage
08.2021 - Current
Licensed Real Estate Sales Representative/Realtor
CENTURY 21 Best Sellers Ltd
10.2020 - 07.2021
Pharmacy Technician
Downtown Dispensary 2 Pharmacy
03.2018 - 04.2020
Licensed Real Estate Sales Representative/ Realtor
HomeLife/Cimerman Real Estate Ltd., Brokerage
05.2017 - 10.2020
Pharmacy Technician
College Medical Pharmacy
04.2013 - 02.2017
Salon Manager
Beauty Bar Hair And Tanning Salon
03.2012 - 03.2014
Medical Office Assistant
Dr. Romana Fagan's Family Practice
03.2012 - 04.2013
General Manager
Dragoes Sports Bar & Grill
11.2008 - 08.2012
Restaurant General Manager/Business Owner
Restaurant And Grill Big Frango
01.2005 - 11.2008
RECO License - Real Estate Sales Representative/Realtor
OREA Ontario Real Estate College
Diploma in Medical Office Assistant - Medical Administrative Assistant
Academy Of Learning Career College
Diploma In Tourism And Hotel Management - Tourism And Hospitality
Estonian College Of Tourism And Hotel Management