KATERINA GRIBKOVA
Toronto,Ontario
Summary
Dynamic and client-oriented professional with a strong work ethic and love for travel and customer service. Proven track record at achieving 100% client satisfaction through exceptional customer service and strong organizational skills. Expert in conflict management and fluent in English, Estonian, Russian, and Portuguese. I thrive in fast-paced environments and adapt well to diverse situations. I excel in fostering relationships and enhancing client experiences and referrals.
Overview
19
19
years of professional experience
Work History
Licensed Real Estate Sales Representative/ Realtor
RE/MAX Ultimate Realty Inc Brokerage
08.2021 - Current
- Managed client relationships and provided outstanding customer service, earning a 100% client satisfaction and repeat business
- Worked closely with clients to facilitate appropriate loans, inspections and credit reports, while managing deadlines
- Collaborated with other agents to facilitate smooth transactions for both buyers and sellers.
- Guided first-time homebuyers through the entire process, alleviating anxieties and ensuring seamless experiences.
- Generated new leads by attending networking events and building relationships within the community.
- Assisted clients with navigating complex financial processes, helping them secure mortgage loans and navigate closing procedures.
- Increased client satisfaction by providing exceptional customer service in all real estate transactions.
- Organized open houses and private showings for potential buyers, showcasing properties in their best light.
- Resolved conflicts during negotiations by finding mutually beneficial solutions for all parties involved.
- Built a strong referral network through satisfied clients who recommended my services to others in need of real estate assistance.
Licensed Real Estate Sales Representative/Realtor
CENTURY 21 Best Sellers Ltd
10.2020 - 07.2021
- Functioned as a dedicated agent in one of the city's busiest real estate offices
- Implemented effective time management strategies to juggle multiple clients needs while maintaining a high level of service quality.
Licensed Real Estate Sales Representative/ Realtor
HomeLife/Cimerman Real Estate Ltd., Brokerage
05.2017 - 10.2020
Pharmacy Technician
Downtown Dispensary 2 Pharmacy
03.2018 - 04.2020
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Pharmacy Technician
College Medical Pharmacy
04.2013 - 02.2017
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Counseled customers on medications, appropriate dosage and potential side effects.
- Resolved third-party billing, computer system and customer service issues.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
Salon Manager
Beauty Bar Hair And Tanning Salon
03.2012 - 03.2014
- Maintained a clean, safe, and welcoming environment for clients and employees alike.
- Resolved employee conflicts and maintained a positive work atmosphere through effective communication techniques
- Enhanced customer satisfaction by providing exceptional salon services and personalized consultations.
- Managed inventory effectively, reducing waste and ensuring timely product restocking.
- Managed cash flow, business transactions, banking, and accounting
- Oversaw salon employee performance, facility cleanliness, and sales.
- Established strong relationships with vendors, negotiating favorable terms and pricing for salon supplies.
- Trained and supervised salon staff on best practices, sales techniques and customer service.
Medical Office Assistant
Dr. Romana Fagan's Family Practice
03.2012 - 04.2013
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
General Manager
Dragoes Sports Bar & Grill
11.2008 - 08.2012
- Maintaining inventory and cash reconcilliation
- Managed budget implementations, employee reviews, training and schedules
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Handled problematic customers and clients to assist employees and maintain excellent customer service.
Restaurant General Manager/Business Owner
Restaurant And Grill Big Frango
01.2005 - 11.2008
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Interviewed, selected, trained, and supervised staff.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Trained and motivated employees to perform daily business functions.
Education
RECO License - Real Estate Sales Representative/Realtor
OREA Ontario Real Estate College
15 Kern Rd, North York, ON, M3B 1S903.2017
Diploma in Medical Office Assistant - Medical Administrative Assistant
Academy Of Learning Career College
1255 Bay St., Toronto, ON, M5R 2A903.2013
Diploma In Tourism And Hotel Management - Tourism And Hospitality
Estonian College Of Tourism And Hotel Management
09.2001
Skills
- Customer Service
- Verbal Communication
- Client-oriented
- Open Minded
- Conflict Management
- Cultural Awareness
- Strong organizational skills
- Reliability
- CPR/Basic First Aid
- Proficient in speaking English, Russian, Portuguese
- Team player
- Flexible
Languages
English
Full Professional
Estonian
Native or Bilingual
Russian
Native or Bilingual
Portuguese
Full Professional
Spanish
Limited Working
French
Elementary
Timeline
Licensed Real Estate Sales Representative/ Realtor
RE/MAX Ultimate Realty Inc Brokerage
08.2021 - Current
Licensed Real Estate Sales Representative/Realtor
CENTURY 21 Best Sellers Ltd
10.2020 - 07.2021
Pharmacy Technician
Downtown Dispensary 2 Pharmacy
03.2018 - 04.2020
Licensed Real Estate Sales Representative/ Realtor
HomeLife/Cimerman Real Estate Ltd., Brokerage
05.2017 - 10.2020
Pharmacy Technician
College Medical Pharmacy
04.2013 - 02.2017
Salon Manager
Beauty Bar Hair And Tanning Salon
03.2012 - 03.2014
Medical Office Assistant
Dr. Romana Fagan's Family Practice
03.2012 - 04.2013
General Manager
Dragoes Sports Bar & Grill
11.2008 - 08.2012
Restaurant General Manager/Business Owner
Restaurant And Grill Big Frango
01.2005 - 11.2008
RECO License - Real Estate Sales Representative/Realtor
OREA Ontario Real Estate College
Diploma in Medical Office Assistant - Medical Administrative Assistant
Academy Of Learning Career College
Diploma In Tourism And Hotel Management - Tourism And Hospitality
Estonian College Of Tourism And Hotel Management