Katerina Fortomaris
Mississauga
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
8
8
years of professional experience
Work History
Retail Sales Leader
Wildfork
10.2023 - Current
- Achieved sales metrics consistently by creating SMART goals based on available sales data.
- Boosted store revenue with effective upselling techniques and in-depth product knowledge.
- Trained new team members, ensuring they confidently provided exceptional customer service.
- Received large order amounts and monitored inventory
- Supported store opening by setting up office space, equipment and POS systems.
LashedbyKat
Self Employed
03.2019 - 05.2023
- Addressed client questions, concerns and requests directly for maximum satisfaction.
- Utilized exceptional customer service skills throughout lash consultations and services.
- Encouraged repeat business based on quality of service and strength of client relationships.
- Proficient in utilizing productivity tools such as Microsoft Office suite and Google Workspace.
Cashier
Nova Pastry And Bakery
04.2016 - 02.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
John Cabot Catholic Secondary School
Mississauga, ON06.2017
Skills
- Issue Resolution
- Customer Satisfaction
- Cooperative Attitude
- Verbal and Written Communication
- Customer Service Excellence
- Microsoft Office
- Data Entry
Languages
English
Timeline
Retail Sales Leader
Wildfork
10.2023 - Current
LashedbyKat
Self Employed
03.2019 - 05.2023
Cashier
Nova Pastry And Bakery
04.2016 - 02.2019
High School Diploma -
John Cabot Catholic Secondary School
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