Katerin Rojas
Victoria
Summary
Professional in hospitality industry with commitment to delivering high-quality customer service and operational excellence. Recognized for fostering strong team collaboration and adapting to dynamic environments. Skilled in multitasking, problem-solving, and maintaining positive attitude.
Overview
4
4
years of professional experience
1
1
Certification
Work History
FOH & Line Cook
Latin Foods And Products
03.2024 - 03.2025
- Opened and closed the store, counted cash drawers, restocked products, took daily inventory, and trained staff on sales, operations, merchandising, product knowledge, and asset protection
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
Assistant Manager & Barista
Aramark
08.2023 - 03.2024
- Organized and coordinated catering operations, working directly with kitchen staff, and liaising with vendors and external suppliers to bring exceptional and professional service
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Server and Event Support Staff
The Gardens Care Group
02.2023 - 08.2023
- Provided additional assistance to residents with mobility issues or specific dietary requirements
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Hospitality Tour Manager
Zamora Live Entertainment
02.2022 - 01.2023
- Implemented contingency plans during unforeseen events or emergencies to minimize disruptions to the overall tour experience.
- Managed accommodations for crew and tour transportation between destinations.
- Coordinated special requests from clients such as dietary requirements or accessibility needs to ensure a seamless travel experience for all participants.
Catering Coordinator
Zamora Entertainment
01.2021 - 02.2022
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
- Enhanced event success by coordinating with clients and understanding their specific catering needs.
- Maintained high standards of food safety, consistently adhering to all health regulations and guidelines.
Education
Hospitality & Tourism Operations Management -
Cornerstone College
Vancouver, BC02.2025
Executive Production of a Concert -
SAE Institute
Mexico, MX11.2024
Bachelor of Business Administration -
Universidad Anahuac Puebla
Puebla, MX08.2018
Skills
- Microsoft Office Suite
- POS
- Multitasking
- Attention to detail
- Cash management
- Knowledge of kitchen equipment
- Knowledge of coffee machines
- Customer service
Certification
- SafeCheck Advanced Food Safety Certification Program, 08/01/23 - 08/01/28
- Special Event Server, 11/01/23 - 11/01/28
- Serving It Right, 11/01/23 - 11/01/28
Hobbies and Interests
- Administration
- Operations
- Hospitality Management
- Catering Services
- Event Coordination
Qualifications - Languages
- Spanish, Native
- English, IELTS-8
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
FOH & Line Cook
Latin Foods And Products
03.2024 - 03.2025
Assistant Manager & Barista
Aramark
08.2023 - 03.2024
Server and Event Support Staff
The Gardens Care Group
02.2023 - 08.2023
Hospitality Tour Manager
Zamora Live Entertainment
02.2022 - 01.2023
Catering Coordinator
Zamora Entertainment
01.2021 - 02.2022
Hospitality & Tourism Operations Management -
Cornerstone College
Executive Production of a Concert -
SAE Institute
Bachelor of Business Administration -
Universidad Anahuac Puebla
Similar Profiles
Hector OroniaHector Oronia
Maintenance Technician II at Teasdale Latin FoodsMaintenance Technician II at Teasdale Latin Foods
Nicholas DacostaNicholas Dacosta
Sanitation Lead/ Forklift Driver at Teasdale Latin FoodsSanitation Lead/ Forklift Driver at Teasdale Latin Foods
Daniela MartinezDaniela Martinez
Food Attendant/Customer Service Cashier at Candela Latin American FoodsFood Attendant/Customer Service Cashier at Candela Latin American Foods
Noeun KeoNoeun Keo
CAD Drafter at FS Millworks LtdCAD Drafter at FS Millworks Ltd
Darren SomervilleDarren Somerville
Police Officer at Royal Canadian Mounted PolicePolice Officer at Royal Canadian Mounted Police